Troubleshooting
Problem
User logs in to the IBM Navigator for i Sign on screen and gets error message: "Login failed. Check the user ID and password and try again. java.lang.StringIndexOutofBoundsException"
Cause
The user has used an invalid character at the end of her password.
Diagnosing The Problem
User logs in to the IBM Navigator for i Sign on screen and gets error message:
"Login failed. Check the user ID and password and try again. java.lang.StringIndexOutofBoundsException"
Resolving The Problem
Check with the user to see if they use any special characters in their password. In this case user had "/" at the end of her password. Changing it to "!" resolved the issue.
[{"Product":{"code":"SWG60","label":"IBM i"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Component":"Basic System Environment Functions (BSEF)","Platform":[{"code":"PF012","label":"IBM i"}],"Version":"Version Independent","Edition":"","Line of Business":{"code":"LOB57","label":"Power"}}]
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Document Information
Modified date:
18 December 2019
UID
nas8N1022529