IBM Support

IBM Maximo Work Center Troubleshooting Tips

Troubleshooting


Problem

Browser developer tools are a useful resource for troubleshooting issues with IBM Maximo Work Centers.

Most browsers offer developer tools that provide detailed information about web pages that you work with. If you encounter an issue, such as a web page unexpectedly stops responding, information provided by developer tools can help you solve a problem on your own or provide additional information that IBM Support can use to investigate issues.

Resolving The Problem

The following instructions show how to use developer tools in Chrome browsers to view information about web pages. If you do not use Chrome, use the developer tools that are provided for your browser.

  1. Log in to an IBM Maximo Work Center with a valid user ID.

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  1. After your web page for the Work Center loads, press the F12 key on your keyboard to open the developer tools.
  2. Select the Console tab.

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  1. On the Console tab, to view errors, filter to select Errors only, as shown in the following example.

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  1. If you receive the error “Maximum call stack size exceeded,” as shown in the following example, take a snapshot of the screen and provide that information to your IBM Support representative.

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  1. If you receive error messages about resources that are not found, select the Network tab. Then, select XHR to view the request and response, as shown in the following example.

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Sample Error Scenario

Scenario

You schedule a start and end date on a work order, but the end date or time occurs before the start date or time.

Expected Result

In this situation, an error message is expected, as shown in the following example:

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Actual Result

The Finish date is not applied, as shown in the following example. However, no system message is displayed to explain the error.

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How to Troubleshoot

Note: These instructions describe how to use developer tools in a Chrome browser. If you use a different browser, select the options for developer tools for your browser.

To troubleshoot the error, complete the following steps:

  1. Press the F12 key on your keyboard to open developer tools.
  2. Select the Console tab, as shown in the following example.

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  1. For an API error, such as error 2 in the preceding image, select the Network tab.
  2. Select the XHR subtab.
  3. Select the Response header and review the highlighted error messages for additional information about the failure, as shown in the following example:

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Additional Resources for Developer Tools

Chrome Developer Tools

https://developers.google.com/web/tools/chrome-devtools/

Firefox Developer Tools

https://developer.mozilla.org/en-US/docs/Tools

Microsoft Edge Developer Tools

https://docs.microsoft.com/en-us/microsoft-edge/devtools-guide

Microsoft Internet Explorer Developer Tools

https://msdn.microsoft.com/en-us/ie/bg182632(v=vs.94)

Apple Safari Developer Tools

https://developer.apple.com/safari/tools/

Document Location

Worldwide

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Document Information

Modified date:
19 August 2019

UID

ibm10960316

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