IBM Support

IBM Maximo MRO Inventory Optimization - Configuration Updates/Changes

Question & Answer


Question

What constitutes a configuration change? Who do I send these requested changes to?

Cause

Configuration Changes can be a bit of a gray area. Who needs to recieve this request will depend on the level of work needed as well as the specific type of change. 

Answer

Configuration changes are inevitable and all clients will need to submit a request for an additional configuration, or an update at some point. Here are a few tips to help you figure out the best route to get these changes implemented.

There are two places you can raise these requests:
  • Support
  • Account Manager

There are some configurations that you can identify on your own based on usage. Here are some of the areas where you might easily identify a change needs to be made:
  • Autotasks
  • Export Codes
  • Workflows
  • Work Queues
    Ect.
These sections will need to be reviewed by a consultant. Sending an email to your account manager will initiate this process. Your account manager will send this informaiton over to the services team and they will determine steps from there. 
There are three kinds of configuration that can be done. 
  • Annual adjustments/updates - These are usually updating dates or fine tuning as things withing your organization change
  • Billable work - Typically new features being added to the system (this type of work is determined by the consutlants and pre-existing contractual agreements and may vary from request to request)
  • Warrenty Work - Adjustments made to fine tune or update your system to optimimal usage. (this type of work is determined by the consutlants and pre-existing contractual agreements and may vary from request to request)
There is a lot of gray area around the configurations that are not working. Sometimes they are set up properly but may not be functioning as expected. For these types of configuration requests, we want those to come to support for investigation first. Some of these requests can be completed by Support. Others may then be forwarded to our Services team (consultants) if the amount of work that needs to be done is extensive. For these, we may not fully understand the scope of work that needs to be done until we really dig into it and identify the problem.  So send them to support and we will provide instruction from there.

Here are some common requests we receive and where they need to go:
  • Adding new Workflow rules - Send an email to your account manager
  • Adjustments to existing Workflow rules - Send an email to your account manager
  • Adding new Plants - Send an email to your account manager
  • Updating Plant names - Raise a case to Support
  • Updates to Work Queues - Updating text (dates/Naming) - Raise a support case
  • Adding new Work Queues - Send an email to your account manager
  • Adding Export Codes - Send an email to your account manager
  • Updating Export Codes - Send an email to your account manager
  • Adding new fields to your configuration - Send an email to your account manager
  • Updating field logic - Send an email to your account manager
Ultimately, if you are not sure where your specific question falls, raise a case with support and the team will investigate and provide instructions from there.


 

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Document Information

Modified date:
23 March 2021

UID

ibm16420351

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