Troubleshooting
Problem
IBM Machine Control Program Remote Support Agreement
Resolving The Problem
IBM offers Machine Control Program Remote Support Agreement (MCRSA) for eligible firmware or Machine Code available on IBM Power Systems. MCRSA enables a single-site or worldwide enterprise customer to maintain software entitlement to remote call-in support for that firmware or Machine Code throughout the life of the MCRSA.
Objectives of MCRSA are:
- Provide remote technical assistance for routine installation, configuration and usage (how-to) questions.
- Drive higher levels of customer satisfaction.
Offering highlights:
- MCRSA offers access to remote support technicians for assistance on installation, configuration, and usage. questions related to the covered firmware or Machine Code.
- Two competitively priced MCRSA offerings, 1 year and 3 year, are available.
For ordering, Contact
- In the US, call IBM Call Centers at 1-800-IBM-CALL (1-800-426-2255).
- Outside the U.S., find support contacts by going to IBM Software Support Guide.
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Document Information
More support for:
IBM Power Systems
Software version:
Version Independent
Document number:
633125
Modified date:
03 May 2021
UID
isg3T1026392
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