IBM Kenexa ProveIt on Cloud: Audio Issues on a Windows Computer

Resolving The Problem

For testing we would recommend using either Internet Explorer or Mozilla Firefox for the audio assessments. Unfortunately, our audio based assessments are not compatible with Google Chrome or Microsoft Edge (Windows 10).

***Please Note***
If using Windows 10, users need to type "Internet Explorer" in the search box at the bottom left-hand corner of your screen, ensuring that they have selected the blue “e” icon with gold halo.

Below are the troubleshooting steps that should assist users with the Audio for their test:

Internet Explorer
-Open Internet Explorer
-Select Tools from the Menu bar - Press [Alt] + [T] on your keyboard
-Select Internet Options
-Click on the Advanced Tab
-Scroll down until you see the Multimedia Section
-Check the box – Play sounds in WebPages
-Select the Security tab
-Click Custom Level
-Scroll down until you see the Miscellaneous section
-Locate the Access Data Sources across Domains option and Enable
-Click Ok
-Click Yes
-Click on the General Tab
-In the middle of the page click the Delete button (Located under Browsing History)
-Check the box for Temporary Internet Files and Cookies
-Click Delete
-Close completely out of Internet Explorer
-Reopen Internet Explorer and attempt the test again

Mozilla Firefox
If users are having trouble with the audio using Mozilla Firefox you will need to install a specific version of Apple QuickTime.
Users will need to begin by removing any other versions of Apple QuickTime they have installed. To do this please follow the steps below:
-Open the Start Menu at the lower left-hand corner of the screen
-If using Windows 8 – hold down the Windows key and X on the keyboard
-Select Control Panel
-Click on one of the following options:
-Uninstall a Program
-Programs and Features
-Add or Remove a Program
-Scroll through the list until Apple QuickTime is located
-Select Apple QuickTime and click on Remove
-Once Apple QuickTime has been removed from the list close the control panel

To install Apple QuickTime 7.6, use the link provided below:
https://support.apple.com/kb/DL762?locale=en_US

-Click on Download
-Click on Save File
-Click on the blue arrow when it appears in the top-right corner of the screen
-Select Show All Downloads
-Click on the QuickTimeInstaller
-Select Run
-Users will see a window that says “Welcome to the QuickTime 7 Installer”
-Select Next
-Users will see the License Agreement and will need to select Yes to continue
-Click on Install
-It may ask if they want to make changes to the computer
-Select Yes
-Users will see a message that says “QuickTime 7 has been successfully installed on your computer”
-Select Finish
-It may ask if they want to upgrade from video watcher to video maker
-Select No Thanks
-Restart the computer and attempt the test again.

If they continue to experience issues after installing Apple QuickTime, users may need to clear the Cache and Cookies. Have them follow the steps provided below:
-Select History from the Menu Bar - Press [Alt] + [S] on ther keyboard
-Click on Clear Recent History
-In the drop-down next to Time Range to Clear
-Select Everything
-In the details section, place a check-mark next to Cookies and Cache
-Click on Clear Now
-Close completely out of Mozilla Firefox
-Reopen Mozilla Firefox and attempt the test once more