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IBM Java AIX: Instructions for opening IBM Partner+ Java 7.1 on AIX case for Oracle e-Business Suite (eBS)

Question & Answer


Question

How to open IBM Partner+ Java 7.1 on AIX development assistance cases on AIX for Oracle eBS  post Java 7.1 End Of Service(EOS)?

Answer

This document provides instructions for Oracle eBS development teams to open IBM Partner+ program Java 7.1 development assistance cases on AIX. These instructions are intended for Oracle eBS development teams only. 
Note: Cases opened by clients or vendors, other than Oracle eBS development, for Java 7.1 using these instructions will be immediately closed.

Follow these steps to open the development assisted cases:
  1. Open a case using your Oracle eBS Partner+ ID on the IBM MySupport Site
    For assistance opening a support case, refer to the web page: How to Open a Case.
  2. On the MySupport page, click "Cases" located in the header section.
    From the drop down menu, select "IBM Business Partner cases".
  3. On the next page, select "Product Support"
  4. On the "Open a Case" page, complete the new case form:
    1. Type of support: Product support
    2. Case title: Partner+: Oracle eBS +Java 7.1 assistance
    3. Product manufactor: IBM
    4. Product: AIX
    5. Severity: 2
    6. Description: Opened in accordance with agreement between Oracle eBS and IBM development teams for Java 7.1 assistance
      Then provide a detailed description of the issue or question.
    7. Preferred Language: English
    8. Enhanced Email: Select your preference for case notifications
    9. Complete remainder of fields as needed
    10. Upload supported data of the issue into the case
    11. Click "Submit case"
IBM Support staff can review the IBM Internal only accessible document (document id = 6844675) for additional handling instructions.

[{"Type":"MASTER","Line of Business":{"code":"LOB08","label":"Cognitive Systems"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SWG10","label":"AIX"},"ARM Category":[{"code":"a8m50000000L0G1AAK","label":"Java"}],"ARM Case Number":"","Platform":[{"code":"PF002","label":"AIX"}],"Version":"All Versions"}]

Document Information

Modified date:
07 November 2023

UID

ibm17033255

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