IBM Identity Insight Visualizer launch fails with message "WARNING: Could not open/create prefs root node Software\JavaSoft\Prefs at root 0x80000002. Windows RegCreateKeyEx(...) returned error code 5."

Troubleshooting

Problem

The IBM Identity Insight Visualizer is not launching. When looking at the error output, it displays: WARNING: Could not create windows registry node Software\JavaSoft\Prefs\com at root 0x80000001. Windows RegCreateKeyEx(...) returned error code 5. java.util.prefs.WindowsPreferences WindowsRegOpenKey1 WARNING: Trying to recreate Windows registry node Software\JavaSoft\Prefs\com at root 0x80000001. java.util.prefs.WindowsPreferences openKey WARNING: Could not open windows registry node Software\JavaSoft\Prefs\com at root 0x80000001. Windows RegOpenKey(...) returned error code 2.

[{"Product":{"code":"SS2HSB","label":"InfoSphere Identity Insight"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.0;8.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
InfoSphere Identity Insight

Software version:
8.0, 8.1

Operating system(s):
Windows

Document number:
480999

Modified date:
16 June 2018

UID

swg21614228

IBM Support

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