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Troubleshooting
Problem
When setting up IBM i2 Analyst's Notebook or IBM i2 iBase, you receive an error message that "Software Not Licensed". The software will not start up.
Symptom
Unable to open IBM i2 applications.
Cause
Firewall is blocking access to lservnt.exe found at the following location on the server side:
%ProgramFiles% (x86)\Common Files\SafeNet Sentinel\Sentinel RMS License Manager\WinNT\lservnt.exe
Environment
Product Access Management
IBM i2 Analyst's Notebook
IBM i2 iBase
Resolving The Problem
On the PAM server you may open the "Windows Defender Firewall with Advanced Security" and create an Inbound Rule to allow: %ProgramFiles% (x86)\Common Files\SafeNet Sentinel\Sentinel RMS License Manager\WinNT\lservnt.exe
Create new inbound rule:
Insert the path for the lservnt.exe
Name the rule:
On the client side, you should now be able to see the licenses in the Product Access Console and the i2 software should open up.
Document Location
Worldwide
[{"Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSXUXD","label":"i2 Analyst's Notebook"},"ARM Category":[{"code":"a8m500000008ZHeAAM","label":"i2 Analyst's Notebook and other i2 software"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"}]
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Document Information
More support for:
i2 Analyst's Notebook
Component:
i2 Analyst's Notebook and other i2 software
Software version:
All Version(s)
Document number:
6347236
Modified date:
12 October 2020
UID
ibm16347236
