Troubleshooting
Problem
When installing IBM i2 Analyst's Notebook on a machine, the machine goes through a forced restart. This is inconvenient as other applications may be running. Analyst's Notebook should not require a restart after installation.
Symptom
Machine is forced to restart after a silent installation of Analyst's Notebook.
Cause
Windows event viewer shows the following error:
Reason Code: 0x80030002
Shutdown type: Restart
Comment: The windows installer initiated a system restart to complete or continue the configuration of "IBM i2 Analyst's Notebook"
Environment
Analyst's Notebook 9
Windows OS
Diagnosing The Problem
Verify the Windows Event Viewer -> Application Logs for any errors involving ANB.exe
Resolving The Problem
In order to to halt the machine from restarting, you may suppress the forced restart using an msi command line argument, "REBOOT=ReallySuppress"
Using the cmd, navigate to the directory holding the msi file and run the following installation command:
msiexec /i "IBM i2 Analyst's Notebook 9.msi" /qn REBOOT=ReallySuppress
Document Location
Worldwide
[{"Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSXUXD","label":"i2 Analyst's Notebook"},"ARM Category":[{"code":"a8m500000008ZHeAAM","label":"i2 Analyst's Notebook and other i2 software"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"}]
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Document Information
Modified date:
15 March 2021
UID
ibm16430219