IBM i Access Client Solutions Printer Output - This spooled file cannot be transformed

Cause

1. Only *SCS and *AFPDS type spooled files can be downloaded by using ACS Printer Output.  To see the type of spooled file:
   From ACS Printer Output, click VIEW -> PRINTER DEVICE TYPE
   Scroll to the right to see the Printer Device Type column
   NOTE:  For performance reasons, it is not recommended that the Printer Device Type column be included in the view.
2. The spooled files can be downloaded in PDF or TEXT format.  Try downloading the spooled file in a different format:
   From ACS Printer Output, click EDIT -> PREFERENCES...
   Either check or uncheck the box to USE PDF FORMAT IF AVAILABLE
   Click OK
   Try downloading the spooled file again
3. To download in PDF format, ensure product 5770TS1 options *BASE and 1 are installed:
   GO LICPGM
   Select option 10. Display installed licensed programs 
   Page down and look for product 5770TS1 IBM Transform Services for i (option *BASE) and Transforms - AFP to PDF Transform (option 1)
4. Ensure Transform Services is correctly installed:
   CHKPRDOPT PRDID(5770TS1) OPTION(*ALL)
5. Ensure the necessary host servers are started:
   STRHOSTSVR SERVER(*NETPRT *RMTCMD *SIGNON *SVRMAP) -or- STRHOSTSVR SERVER(*ALL)
6. Ensure QUSER user profile has enough storage if at OS version 7.4 or earlier.
   DSPUSRPRF USRPRF(QUSER)
   Page down to see Storage information:  Maximum storage allowed.  
   To know if the maximum storage for QUSER is near, refer to How do you create a report for Users approaching the Maximum Storage defined in their profiles:  https://www.ibm.com/support/pages/node/6375940
   Or, change the maximum storage for QUSER to *NOMAX:  CHGUSRPRF USRPRF(QUSER) MAXSTG(*NOMAX)
         If QUSER user does not have enough storage...
         Message CPF9838:  User profile storage limit exceeded, may be seen in a host server job log. 
         Message CPIAD07:  Host server error occurred with reason code 5 -- Starting of the host server job failed, may be seen  in the QUSRWRK or QSYSWRK subsystem job log.  Check the host server job log for the job not started by the subsystem.
         This statement, "class com.ibm.as400.access.ServerStartupException: Not able to pass connection to server job.  Server job timed out." may be seen in the ACS dump after error has occurred.
7. See whether you can convert the file to PDF natively by using the CPYSPLF command:
   Locate the spooled file in question
   Select option 8=Attributes next to the spooled file and note the fully qualified job information at the top of the page, then issue:
   CPYSPLF FILE(SpooledFileName) TOFILE(*TOSTMF) JOB(NNNNNN/UserName/JobName) SPLNBR(SSSS)
   TOSTMF('/IFSDirectoryName/PDFFileName.pdf') WSCST(*PDF)
   **Where NNNNNN is the job number, SSSS is the spooled file number and /IFSDirectoryName/PDFFileName.pdf is the directory and name of the resulting PDF
   Using ACS Integrated File System, you can navigate to the IFSDirectoryName, select the PDFFileName.pdf file, right click the file, and select to DOWNLOAD AND VIEW or VIEW
8. Verify the connection to the system to see whether any services fail:
   From ACS Welcome window under the MANAGEMENT section, select SYSTEM CONFIGURATIONS
   Select the system in question and click EDIT
   On the GENERAL tab, click the VERIFY CONNECTION button
   If any fail, start the failing host server by using the STRHOSTSVR command, or issue STRHOSTSVR SERVER(*ALL)
   Use the port information in any failure message to verify the firewall is allowing the connection for 
9. If using SSL, disable SSL and see whether the file can be downloaded:
   From ACS Welcome window under the MANAGEMENT section, select SYSTEM CONFIGURATIONS
   Select the system in question and click EDIT
   On the GENERAL tab, uncheck USE SSL FOR CONNECTION
   Click APPLY then OK
   Close any and all windows to the system
   Open ACS Printer Output and try to download the spooled file again
   NOTE:  If SSL is needed for the connection, ensure a valid certificate is assigned to all host servers.  Click VERIFY CONNECTION while USE SSL FOR CONNECTION is checked to determine which services fail to connect.
10. Ensure there are no port or firewall restrictions:
    From ACS Welcome window under the MANAGEMENT section, select SYSTEM CONFIGURATIONS
    Select the system in question and click EDIT
    On the GENERAL tab, click the VERIFY CONNECTION button
    Use the port numbers in the Verifying Connection window to check for port or firewall restrictions
11. Remove any exit programs for the QIBM_QNPS_ENTRY, QIBM_QNPS_SPLF and QIBM_QZRC_RMT exit points:
    WRKREGINF EXITPNT(QIBM_QNPS_ENTRY)
    Select option 8=Work with exit programs
    NOTE:  Before removing any exit programs, discuss with the system administrator.  You can issue WRKREGINF EXITPNT(QIBM_QNPS_ENTRY) OUTPUT(*PRINT) so the entry can be re-added, if needed
    If there are any exit programs, select option 4=Remove all exit programs
    Repeat for  QIBM_QNPS_SPLF and QIBM_QZRC_RMT exit points
    End and restart the *NETPRT and *RMTCMD host servers:
         ENDHOSTSVR SERVER(*NETPRT *RMTCMD)
         Wait a minute
         STRHOSTSVR SERVER(*NETPRT *RMTCMD)
    Try to download the spooled file again
12. If opening Printer Output from the ACTIONS menu of a display session, try opening Printer Output from the ACS Welcome window.  Message CPF3492 : Not authorized to spooled file, might be seen in the service logs.  If able to download spooled files from Printer Output after opening from the Welcome window, delete and recreate the display session (.hod file).
13. See if there are any errors in the QNPSERVS or other host server jobs, such as not authorized to the CHGJOB command.  To check the job logs, do the following:

    Recreate the failure
    Do not cancel out of the error.  Leave the error on the screen
    From the display session, use WRKOBJLCK on the user profile that has recreated the failure:
       WRKOBJLCK OBJ(UserProfileName) OBJTYPE(*USRPRF)
    One of the jobs that should have a lock on the user profile is the *NETPRT host server, QNPSERVS and likely two or three QZRCSRVS jobs
    Select option 5=Work with job next to the QNPSERVS job(s)
    Select option 10. Display job log, if active, on job queue, or pending
    Press F10=Display detailed messages
    Look for the authority failure messages
    Correct authority errors, giving the user or group profile sufficient authority to the command or object using EDTOBJAUT command
    If necessary, repeat for the QZRCSRVS jobs and other host server jobs such as QPWFSERVSO and QZHQSSRV

14. Check the QIBM_OS400_QZBS_SVR_NETPRT entry in the QYSMSVRE user index:
    DMPOBJ OBJ(QUSRSYS/QYSMSVRE) OBJTYPE(*USRIDX)
    WRKJOB
    Select option 4. Work with spooled files
    Select option 5=Display next to the spooled file named QPSRVDMP
    On the FIND line, type NETPRT then press F16=Find
    Minimally, there should be two entries for QIBM_OS400_QZBS_SVR_NETPRT, as shown here:

    . 000018-                                                                                                                
      000000   D8C9C2D4 6DD6E2F4 F0F06DD8 E9C2E26D   E2E5D96D D5C5E3D7 D9E34040 40400000  *QIBM_OS400_QZBS_SVR_NETPRT      * 
      000020   0000F000 00000100 00014A00 00000000   00000000 00000000 00000000 00000000  *  0       ¢                     * 
      000040   00000000 00000000 00000000 00000000   00000000 00000000 00000000 00000000  *                                * 
            LINES  000060    TO    00023F  SAME AS ABOVE                                                                     
      000240   00000000 00000000 000000                                                   *                                * 
                                                                                                                             
    . 000019-                                                                                                                
      000000   D8C9C2D4 6DD6E2F4 F0F06DD8 E9C2E26D   E2E5D96D D5C5E3D7 D9E34040 40400000  *QIBM_OS400_QZBS_SVR_NETPRT      * 
      000020   0001F15C D5D6D5C5 40404040 40000000   00000300 00002800 00002200 00004A00  *  1*NONE                      ¢ * 
      000040   00010000 00000000 00000000 00000000   00000000 00000000 00000000 00000000  *                                * 
      000060   00000000 00000000 00000000 00404040   40404040 40404040 40404040 40404040  *                                * 
      000080   40404040 40404040 40404040 40404040   40404040 40404040 40404040 40404040  *                                * 
            LINES  0000A0    TO    00015F  SAME AS ABOVE                                                                     
      000160   40404040 40404040 40404040 40000000   00000000 00000000 00000000 00000000  *                                * 
      000180   00000000 00000000 00000000 00000000   00000000 00000000 00000000 00000000  *                                * 
            LINES  0001A0    TO    00023F  SAME AS ABOVE                                                                     
      000240   00000000 00000000 000000                                                   *                                * 

    If there is only one entry for QIBM_OS400_QZBS_SVR_NETPRT, perform the following steps though Navigator for i to f​​​​​​orce the NETPRT index entry to be rewritten:
         From Navigator for i for the system in question:
         Expand NETWORK -> SERVERS
         Select IBM i Access Servers
         Right click NET PRINT and select PROPERTIES
         On the left, select SUBSYSTEM
         Instead of USE SERVER DEFAULTS, select SPECIFIC CLIENT then click ADD
         Add an IP addresses, like 192.168.1.1, SUBNET 255.255.255.255 with an ALTERNATE ACTION of REJECT
         Answer YES to Specifying "Reject" for the alternate action could possibly keep some or all users from using this server. Do you want to make
              this change?
         Click OK
         Right click NET PRINT and select STOP
         Click OK on Net Print is stopping. If the status is "Started", please wait a moment and refresh, or check job logs for details.
         Right click NET PRINT and select START
         Click OK on Net Print is starting. If the status is "Stopped", please wait a moment and refresh, or check job logs for details.
         DMPOBJ OBJ(QUSRSYS/QYSMSVRE) OBJTYPE(*USRIDX)
         Search on NETPRT
         You should see another entry for the 'reject' record that was added
         Repeat the instructions to reset Net Print to USE SERVER DEFAULTS
         Right click NET PRINT and go to PROPERTIES
         Select SUBSYSTEMS
         Select the radio button next to 192.168.1.1/32
         Wait for it to refresh, then click REMOVE
         NOTE:  The <Public> entry cannot be removed
         Select to USE SERVER DEFAULTS again
         Click OK
         STOP and START the Net Print server again
         DMPOBJ OBJ(QUSRSYS/QYSMSVRE) OBJTYPE(*USRIDX)
         Check to see whether there are two entries 
         If so, try downloading the spooled file again