IBM Support

IBM HTTP Server returns http 404 error against the /bi/ alias

Troubleshooting


Problem

When configuring IHS using the steps from:

https://www.ibm.com/support/knowledgecenter/SSEP7J_11.0.0/com.ibm.swg.ba.cognos.inst_cr_winux.doc/t_http9_sup.html

Users can not access http://<web server>/ibmcognos/. Error in web browser is:
 
404 Not Found

The requested URL /bi/ was not found on this server.

This problem only occurs on Cognos Analytics Server version 11.0.13, not in version 11.0.13 Fixpack 3. 

Document Location

Worldwide


[{"Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"ARM Category":[{"code":"a8m50000000Cl6iAAC","label":"Installation and Configuration-\u003EGateway"}],"ARM Case Number":"TS004551900","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"11.0.13"},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
IBM Cognos Analytics

Component:
Installation and Configuration->Gateway

Software version:
11.0.13

Document number:
6415701

Modified date:
06 May 2025

UID

ibm16415701

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