Troubleshooting
Problem
When IBM FileNet Content Manager, Content Platform Engine and Content Search Services are indexing documents, or Content Platform Engine is generating thumbnail files or indexing documents, errors occur due to not installing Microsoft Visual C++ 2013 Redistributable Package.
Symptom
When msvcr120.dll and msvcp120.dll are missing since "Microsoft Visual C++ 2013 Redistributable Package" was not installed, errors can occur.
Content Search Services server starting up log message:
IQQG0006E Caused by: IQQG0020E java.util.concurrent.ExecutionException: ExtendedException: G0147E.WORKERPROCESS_COMMUNICATION_FAILED IQQG0147E An error occurred when communicating with a child process.
Note: The textExtractor application (textExtractor.exe) fails to start because of the missing Microsoft Visual C++ 2013 Redistributable (x64) (msvcr120.dll) and so the CSS/ECMTS server is unable to communicate with the running textExtractor process.
IQQG0006E Caused by: IQQG0020E java.util.concurrent.ExecutionException: ExtendedException: G0147E.WORKERPROCESS_COMMUNICATION_FAILED IQQG0147E An error occurred when communicating with a child process.
Note: The textExtractor application (textExtractor.exe) fails to start because of the missing Microsoft Visual C++ 2013 Redistributable (x64) (msvcr120.dll) and so the CSS/ECMTS server is unable to communicate with the running textExtractor process.
Content Search Services server indexing:
IQQP9021E The version of the document parser (unknown) is earlier than the expected parser version (8.5.5).)
IQQP9021E The version of the document parser (unknown) is earlier than the expected parser version (8.5.5).)
Note: The CSS/ECMTS server is unable to communicate with the textExtractor process and retrieve the OIT version supported by the textExtractor to compare with the expected version.
Content Platform Engine server indexing error:
2022-02-02T13:01:44.186 0000010D CBR FNRCE0000W - WARN Batch text filter extraction failed with result code: -1073741515, the batch will be resubmitted as individual text filtering jobs. The execution of the ibmfndcm application returned unrecognized return code -1073741515.
2022-02-02T13:01:44.312 0000010D CBR FNRCE0000W - WARN Individual text filter extraction failed to convert C:\\CPE_storage\\os1_storage1\\content\\FNxx\\FNxx\\xxx, status code: 32. The execution of the ibmfndcm application returned unrecognized return code -1073741515.
2022-02-02T13:01:44.322 00000104 CBR FNRCE0000W - WARN Failed to convert C:\\CPE_storage\\os1_storage1\\content\\FNxx\\FNxx\\xxx for object:{xxx} class:CSSDocClass export error:32 operation aborted
2022-02-02T13:01:44.186 0000010D CBR FNRCE0000W - WARN Batch text filter extraction failed with result code: -1073741515, the batch will be resubmitted as individual text filtering jobs. The execution of the ibmfndcm application returned unrecognized return code -1073741515.
2022-02-02T13:01:44.312 0000010D CBR FNRCE0000W - WARN Individual text filter extraction failed to convert C:\\CPE_storage\\os1_storage1\\content\\FNxx\\FNxx\\xxx, status code: 32. The execution of the ibmfndcm application returned unrecognized return code -1073741515.
2022-02-02T13:01:44.322 00000104 CBR FNRCE0000W - WARN Failed to convert C:\\CPE_storage\\os1_storage1\\content\\FNxx\\FNxx\\xxx for object:{xxx} class:CSSDocClass export error:32 operation aborted
Note: The missing Microsoft Visual C++ 2013 Redistributable (x64) (msvcr120.dll) prevents the text extractor (ibmfndcm.exe) from executing to extract the document text, returning instead the -1073741515 code.
Content Platform Engine server thumbnail generation error:
2022-02-02T13:02:51.317 00000110 THMG FNRCE0000W - WARN Thumbnail batch process exit value for batch {xxx} is -1073741515
2022-02-02T13:02:51.317 00000110 THMG FNRCE0000E - ERROR Failed to open the thumbnail generation result status file c:\\program files\\IBM\\WebSphere\\AppServer\\profiles\\AppSrv01\\FileNet\\server1\\content\\{xxx}\\FNxx\\FNxx\\FNxx\\batch_{xxx}_result.txt
2022-02-02T13:02:51.317 00000110 THMG FNRCE0000W - WARN Thumbnail batch process exit value for batch {xxx} is -1073741515
2022-02-02T13:02:51.317 00000110 THMG FNRCE0000E - ERROR Failed to open the thumbnail generation result status file c:\\program files\\IBM\\WebSphere\\AppServer\\profiles\\AppSrv01\\FileNet\\server1\\content\\{xxx}\\FNxx\\FNxx\\FNxx\\batch_{xxx}_result.txt
java.io.FileNotFoundException: c:\program files\IBM\WebSphere\AppServer\profiles\AppSrv01\FileNet\server1\content\{xxx}\FNxx\FNxx\FNxx\batch_{xxx}_result.txt (The system cannot find the file specified.)
Note: The missing Microsoft Visual C++ 2013 Redistributable (x64) (msvcr120.dll) prevents the thumbnail application (ibmfnthb.exe) from executing and generating a thumbnail image, returning instead the -1073741515 code.
INSO utility "exsimple" application example:
exsimple.exe foo1.txt foo1.txt.jpg ix.cfg
Error:
The code execution cannot proceed because MSVCR120.dll & MSVCP120.dll was not found
Error:
The code execution cannot proceed because MSVCR120.dll & MSVCP120.dll was not found
Document Location
Worldwide
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Document Information
More support for:
FileNet Content Manager
Component:
CBR
Software version:
5.5.2, 5.5.3, 5.5.4, 5.5.5, 5.5.6, 5.5.7, 5.5.8
Operating system(s):
Windows
Document number:
6552650
Modified date:
28 April 2025
UID
ibm16552650
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