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IBM FileNet AE Workplace sign-in page is blank

Troubleshooting


Problem

Application Engine Workplace displays null error message instead of the Sign-in page.

Symptom

In a browser window, enter: http://aeserver:port/Workplace.

See the Error Message null displayed. Clicking on Show Details, the following stack trace is displayed:


Stack Trace:
java.lang.NullPointerException
at java.io.File.<init> (File.java:233)
at org.apache.log4j.helpers.FileWatchdog.<init> (FileWatchdog.java:55)
at org.apache.log4j.PropertyWatchdog.<init> (PropertyConfigurator.java:674)
at org.apache.log4j.PropertyConfigurator.configureAndWatch (PropertyConfigurator.java:382)
at org.apache.log4j.PropertyConfigurator.configureAndWatch (PropertyConfigurator.java:364)
at com.filenet.util.logging.LoggingConfigLoader.loadConfig (LoggingConfigLoader.java:44)
at com.filenet.wcm.apps.server.controller.WcmWorkplaceController.initializeStaticClasses (WcmWorkplaceController.java:372)
at com.filenet.wcm.toolkit.server.base.WcmController.configurePage (WcmController.java:2600)
at com.filenet.wcm.toolkit.server.base.ConfigurableController.configurePage (ConfigurableController.java:115)
at com.filenet.wcm.toolkit.server.base.WcmController.configurePage (WcmController.java:2496)
at com.filenet.wcm.toolkit.server.base.WcmController.configurePage (WcmController.java:2359)
at com.ibm._jsp._WcmDefault._jspService (_WcmDefault.java:97)

Cause

In the AE web.xml file, the configurationDirectory parameter value references an invalid configuration directory. For example, the web.xml contains

<context-param>
<param-name>configurationDirectory</param-name>
<param-value>configurationDirectoryValue</param-value>
</context-param>

One way for a system to get to this state is to have AE 4.0.2.13 (or older) deployed and in-use, then have AE 4.0.2.14 applied, followed by AE 4.0.2.14-IF001. During the AE 4.0.2.14-IF001 install, the web.xml configurationDirectory parameter value is reset to "configurationDirectoryValue". This problem does not occur if AE 4.0.2.0 base has not been installed but instead, only AE 4.2.0.14 is installed, followed by AE 4.0.2.14-IF001.

Resolving The Problem

After installing AE 4.0.2.14-IF001, modify the AE web.xml configurationDirectory parameter value to point to the correct directory, e.g., C:\\IBM\\FileNet\\Config\\AE. Rebuild the AE .war then .ear file then redeploy AE.

[{"Product":{"code":"SSNW2F","label":"FileNet P8 Platform"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Application Engine","Platform":[{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"5.0;5.1;5.2;5.2.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
17 June 2018

UID

swg21975621

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