IBM Support

IBM DataPower Operations Dashboard having issues connecting with LDAP

Troubleshooting


Problem

I am using IBM DataPower Operations Dashboard (DPOD) for monitoring of DataPower API transactions.

There was an activity to change Active Directory service account password and after you change the password, DPOD appliance is having an issue to integrating with LDAP.

We follow the standard process (https://montier.atlassian.net/wiki/spaces/DPOD010801/pages/179634212/LDAP+Configuration+Script) to update new password in LDAP configuration but it is still not working after we update this setting.

1) 'admin' password to DPOD console is not working after enabling the Datasource Realm.
2) Looks like LDAP configuration is correct but isn't working to connect to LDAP.

How can we resolve this issue?

Document Location

Worldwide


[{"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Product":{"code":"SSNS28","label":"IBM DataPower Operations Dashboard"},"Component":"","Platform":[{"code":"PF004","label":"Appliance"},{"code":"PF043","label":"Red Hat"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"","label":""}},{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9H2Y","label":"IBM DataPower Gateway"},"Component":"","Platform":[{"code":"PF009","label":"Firmware"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Document Information

More support for:
IBM DataPower Operations Dashboard

Software version:
All Versions

Operating system(s):
Appliance, Red Hat

Document number:
1086819

Modified date:
08 June 2021

UID

ibm11086819

Manage My Notification Subscriptions