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IBM Datacap Web Client (TMWeb) throws exception: Object reference not set to an instance of an object

Troubleshooting


Problem

Unable to launch IBM Datacap Web Client (TMWeb) and getting the following error:

Symptom


Object reference not set to an instance of an object. 
  Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. 

 Exception Details: System.NullReferenceException: Object reference not set to an instance of an object.

Source Error: 


 An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.  

Stack Trace: 



[NullReferenceException: Object reference not set to an instance of an object.]
   PACU.login.FillApps() +119
   PACU.login.EnableControls() +580
   PACU.login.Page_Load(Object sender, EventArgs e) +2805
   System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) +51
   System.Web.UI.Control.OnLoad(EventArgs e) +95
   System.Web.UI.Control.LoadRecursive() +59
   System.Web.UI.Control.LoadRecursive() +131
   System.Web.UI.Control.LoadRecursive() +131
   System.Web.UI.Control.LoadRecursive() +131
   System.Web.UI.Control.LoadRecursive() +131
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +678

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSZRWV","label":"IBM Datacap"},"ARM Category":[{"code":"a8m0z000000GoD1AAK","label":"Datacap Web Client (TMWeb)"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

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Document Information

Modified date:
28 June 2023

UID

ibm17008315

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