IBM Datacap Version Support and Maintenance Policy

IBM Datacap Version Support and Maintenance Policy

IBM recommends customers maintain their Datacap environments on either the current supported release, Datacap 9.1.10 (N), or the previous supported release, Datacap 9.1.9 (N-1), and apply the latest available Fix Pack for their release level. Maintenance updates, defect corrections, interim fixes (iFixes), security enhancements, and critical vulnerability remediations are delivered only for supported (N) and (N-1) releases through IBM's standard maintenance channels.

Why IBM Recommends Upgrading

IBM recommends upgrading to supported Datacap releases, Datacap 9.1.10 (N) or Datacap 9.1.9 (N-1), to maintain compatibility with current operating systems, databases, third-party components, and software dependencies. Supported releases also provide access to the latest security updates, critical vulnerability remediations, defect fixes, performance improvements, and product enhancements.

Defect Investigation and Fix Policy

For issues reported on older Datacap releases, IBM will make reasonable efforts to determine a root cause from the provided Datacap logs and attempt to reproduce the issue on the current supported releases, Datacap 9.1.10 (N) or Datacap 9.1.9 (N-1). If the issue is reproducible, any resulting fix will be delivered through the appropriate maintenance stream.

If the issue cannot be reproduced on a supported release, no code fixes will be provided due to unsupported software dependencies, third-party components, or vendor support limitations. Customers running releases older than Datacap 9.1.9 (N-1) should also be aware that these versions will not receive new security updates, critical vulnerability fixes, compatibility updates, or maintenance enhancements.