IBM Content Search Services fails to create a Windows service for CSS server.

Troubleshooting

Problem

Installation of FileNet Content Engine Content Search Services on Windows does not create the service, even though the installation log indicates it is successful.

Symptom

Windows services do not show the CSS service after logging off the Windows server.

The CSS installation logs shows the service creation as being successful.

Execute Command: $SERVER_INSTALL_DIR$$\$bin$\$CssServiceInstaller.exe -install -name "$USER_INPUT_RESULT_SERVICE_NAME$" -username $USER_INPUT_USERNAME$ -password $USER_INPUT_PASSWORD$ -display "$USER_INPUT_RESULT_SERVICE_NAME$" -description "The Windows service that starts the IBM Content Search Services Server" -exe "$SERVER_INSTALL_DIR$$\$bin$\$EcmtsService.exe" $TEXT_START_AUTO$ $TEXT_START_NOW$
Status: SUCCESSFUL

When you log back into Windows ..there is no service under Windows Services

[{"Product":{"code":"SSNVNV","label":"FileNet Content Manager"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Content Search Services","Platform":[{"code":"PF033","label":"Windows"}],"Version":"5.1.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
FileNet Content Manager

Software version:
5.1.0

Operating system(s):
Windows

Document number:
207977

Modified date:
28 April 2025

UID

swg21600164

IBM Support

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