When troubleshooting problems with IBM Docs Integration plug-in, use this information to diagnose and repair problems.
Symptoms and Solutions
|Menu selection||In IBM Content Navigator, the New Document or Edit in IBM Docs actions don't appear on your desktop.||
|Create new document||IBM Content Navigator returns an error for the actions
|Select an IBM Docs action||Your browser returns an error,|
404: Not Found.
|For the IBM Docs Integration plug-in, verify the value that is specified for the IBM Docs URL. The host name or port might be incorrect.|
|Select an IBM Docs action||Your Websphere Application Server returns an error,|
404: No context root.
|Select an IBM Docs action||The application server where IBM Docs is installed returns a server error.||
|Edit a document in IBM Docs and invite other users to join your editing session||Other users cannot join your editing session.||For the fncs-sitePrefs.properties file, verify that the following property is set to true:|
|Edit a document in IBM Docs and save the document||Conflict warnings are not displayed. You might overwrite changes made during a previous IBM Docs collaborative editing session, where the document was checked out using IBM Docs, and you are checking in the document using IBM Content Navigator.||For the cmis.properties file, verify that the following property is set to false: |
|Edit a document in IBM Docs from IBM Connections||In a Connections community library with approval enabled, the IBM Docs approval actions don't appear in your IBM Docs editing session.||
|Select a document template file to add to the IBM Docs Integration plug-in||IBM Content Navigator returns an error message stating that you must specify a valid template file, and the selected document mime type begins with application/x-vnd. |
However, valid mime types begin with application/vnd.
|This error occurs when you have a version of IBM Symphony or Open Office that was released before the mime type was approved in the OASIS specification. The characters x-vnd indicate a proposed standard mime type, and the characters vnd indicate an approved standard mime type. Your operating system maps the file extension to a mime type depending on how your installed applications registered the supported file extensions. |
Install a later version of IBM Symphony or Open Office, and if the mapping isn't automatically updated, you can manually update the mapping. Then, open IBM Symphony or Open Office, and open and save the document template file so that the file extension maps to a valid mime type. Now, you can add the document template file to the IBM Docs Integration plug-in.
|Select a document template file to add to the IBM Docs Integration plug-in||IBM Content Navigator returns an error message stating that you must specify a valid template file, but no value is displayed for the selected document mime type.||This error occurs in one of the following situations:
17 June 2018