Troubleshooting
Problem
In IBM Content Navigator, when attempting to check-in or add documents, specifically TIFF files, an error occurs during the merge and split process in containerized environment. The error message is:
"Cannot instantiate Java JPEG Encoder: com.sun.image.codec.jpeg.JPEGCodec."
This issue suggests that the software is attempting to process a TIFF file in a way that involves the use of a JPEG encoder. However, the JPEGCodec class (part of Java’s image handling library) cannot be instantiated, leading to the failure.
Symptom
In IBM Content Navigator, when attempting to check-in or add documents, specific TIFF files fail during the merge and split process, resulting in the error. This error occurs when trying to process certain TIFF files, preventing successful check-in or addition of those files to the system.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTTN8","label":"IBM Daeja ViewONE Virtual"},"ARM Category":[{"code":"a8m50000000L2oyAAC","label":"Technote"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
21 November 2024
UID
ibm17176810