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IBM Content Navigator DEBUG logging issue

Troubleshooting


Problem

IBM Content Navigator (ICN) DEBUG logging is enabled within the ICN admin console, but no DEBUG messages are logged to the SystemOut.

Symptom

IBM Content Navigator (ICN) DEBUG logging is enabled within the ICN admin console, but no DEBUG messages are logged to the Websphere (WAS) SystemOut log. "CIWEB Debug" messages are not present.

Cause

The JVM logging settings are incorrect in WAS.

Environment

ICN (all versions)

Resolving The Problem

Enable the setting below in "Troubleshooting->Log & Trace-><Server Name>->JVM Logs":
1. Under the "System Out" settings, the "Installed Application Output" both check boxes need to be checked.
2. Under the "System Err" settings, the "Installed Application Output" both check boxes need to be checked.

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSAS6V","label":"IBM Navigator"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
30 August 2022

UID

ibm10745647

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