Troubleshooting
Problem
IBM Content Manger upgrade will fail if the java in IBMCMROOT\java is still being used by any process. Configuration Manager will report below error on GUI.
Error Information:
Exit Code: 25
Return Code: 25
Message Code: REG_UPDATE_ERR
Message Information: An environment variable cannot be created, cannot be read, or is incorrect.
Error Information:
Exit Code: 25
Return Code: 25
Message Code: REG_UPDATE_ERR
Message Information: An environment variable cannot be created, cannot be read, or is incorrect.
The log file ( CMREPOSITORY\cmcfgmgr\log\<hostname>\cminstall.log) will report below errors:
DEBUG:: RXAService0XXXX.rxaExec() Stand error output :JVMJ9VM149E <JAVA_HOME>/lib/ext is no longer supported. Please add the required libraries/jar files to the classpath.
Error: Could not create the Java Virtual Machine.
Error: A fatal exception has occurred. Program will exit.
RXAServiceXXXX Exited rxaExec().
DEBUG:: RXAService0XXXX.rxaExec() Stand error output :JVMJ9VM149E <JAVA_HOME>/lib/ext is no longer supported. Please add the required libraries/jar files to the classpath.
Error: Could not create the Java Virtual Machine.
Error: A fatal exception has occurred. Program will exit.
RXAServiceXXXX Exited rxaExec().
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSRS7Z","label":"IBM Content Manager Enterprise Edition"},"ARM Category":[{"code":"a8m0z0000001k0FAAQ","label":"Content Manager-\u003ECM8 EE-\u003EInstallation and configuration"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
05 May 2022
UID
ibm16575909