IBM Content Collector web application start up problem: "Unable to initialize Struts ActionServlet due to an unexpected exception or error thrown"

Troubleshooting

Problem

I cannot access my Content Collector web application. The SystemOut.log file is showing this error: "Unable to initialize Struts ActionServlet due to an unexpected exception or error thrown". How can I resolve this?

Symptom

In the SystemOut.log file, the following error can be seen:

[8/5/09 12:18:21:837 PDT] 00000012 SystemOut O A problem occured while accessing the configuration

[8/5/09 12:18:21:837 PDT] 00000012 ActionServlet E org.apache.struts.action.ActionServlet init Unable to initialize Struts ActionServlet due to an unexpected exception or error thrown, so marking the servlet as unavailable. Most likely, this is due to an incorrect or missing library dependency.

javax.servlet.ServletException

at com.ibm.afu.startup.StartupPlugin.init(StartupPlugin.java:111)
at org.apache.struts.action.ActionServlet.initModulePlugIns(ActionServlet.java:869)
at org.apache.struts.action.ActionServlet.init(ActionServlet.java:336)
at javax.servlet.GenericServlet.init(GenericServlet.java:256)
...
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1473)

Cause

This error can occur if the needed parameters in Configuration Manager are not set.

Resolving The Problem

Make sure to specify all needed parameters in Config Manager. Verify the parameters for the following objects set in Configuration Manager:

Email Services -> Information Center
Email Services -> Search Application
Email Services -> Web Application

*Cross-reference information*
Product	Component	Platform	Version
Content Collector		Windows	2.1
Content Collector		Windows 2003 server	2.1

[{"Product":{"code":"SSAE9L","label":"Content Collector"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"All Content Collector products","Platform":[{"code":"PF033","label":"Windows"}],"Version":"2.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}},{"Product":{"code":"SSAE9L","label":"Content Collector"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Content Collector for File Systems","Platform":[{"code":"","label":"Windows 2003 server"}],"Version":"2.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

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Document Information

More support for:
Content Collector

Software version:
2.1

Operating system(s):
Windows

Document number:
394849

Modified date:
17 June 2018

UID

swg21396896

IBM Support

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