Troubleshooting
Problem
IBM Content Collector Task Routing Engine service failed to start and there are no task route service logs getting generated.
Symptom
- The following error is logged in Windows application event log:
An error occurred while attempting to initialize the task routing
engine: The mutex "Global\IBM_COM_CTMS_CFGSTORE_MUTEX" could not be
created or opened
Reason: The mutex "Global\IBM_COM_CTMS_CFGSTORE_MUTEX" could not be
created or opened
Source: ibm::ctms::taskrouting::TaskRoutingService::OnStart
(taskroutingservice.cpp:830)
Thread: ServiceMain
Stack Trace:
(class ibm::ctms::datastore::DataStoreException)
at ibm::ctms::datastore::ConfigurationStore::getMutex
(configurationstore.cpp:69),
at ibm::ctms::datastore::ConfigurationStore::loadStore
(configurationstore.cpp:118),
at ibm::ctms::datastore::ConfigurationStore::ConfigurationStore
(configurationstore.cpp:20),
at ibm::ctms::taskrouting::CreateDataStore (createdatastore.cpp:
130),
at ibm::ctms::taskrouting::TaskRoutingService::OnStart
(taskroutingservice.cpp:774),
at ibm::ctms::connector::WindowsServiceBase::ServiceMain
(windowsservicebase.cpp:104),
at sechost.dll:0xb5e7,
at KERNEL32.DLL:0x17c03,
at ntdll.dll:0x5ad5e,
at ntdll.dll:0x5ad29,
Cause
The user account starting the task routing engine service does not have sufficient permission.
Environment
IBM Content Collector
Diagnosing The Problem
Ensure the user account starting the task routing engine service is a local administrator on the IBM Content Collector server. For details, refer to this page of the documentation:
Resolving The Problem
Add the user account starting the task routing service to local administrators group and provide any other required permissions as documented.
Related Information
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Document Information
More support for:
Content Collector
Software version:
4.0, 4.0.1, 4.0.1.2
Operating system(s):
Windows
Document number:
542017
Modified date:
17 June 2018
UID
swg21976848
