IBM Support

IBM Cognos Software Subscription and Support

Product Documentation


Abstract


Subscription and Support Program Overviews and Governing Documents:

IBM Cognos customers find themselves in one of four categories:

1. If you are a direct IBM Cognos Subscription and Support customer, who has migrated from IBM Cognos Standard Support to either IBM's Passport Advantage (PA) or IBM's Passport Advantage Express (PAE), please refer to the IBM Software Support Handbook http://www14.software.ibm.com/webapp/set2/sas/f/handbook/home.html and visit Passport Advantage Online for further program information http://www.ibm.com/software/howtobuy/passportadvantage/index.html. PA and PAE cover new license acquisition and software subscription and support (S&S)

2. If you are a direct IBM Cognos Subscription and Support customer, who has not yet migrated to IBM's Passport Advantage (PA) or IBM's Passport Advantage Express (PAE), and is currently entitled to IBM Cognos' legacy Standard Support, please refer to the IBM Cognos Support Plans Guide for further information in regards to program details and service deliverables: http://public.dhe.ibm.com/software/data/cognos/support/en/about/IBM_Cognos_Support_Plans_Guide.pdf

3. If you are a direct IBM Cognos Subscription and Support customer, who is entitled to IBM Cognos' legacy Advantage or Premier Support Program, regardless of your standard support program (legacy IBM Cognos Standard Support, IBM Passport Advantage or IBM Passport Advantage Express), please refer to the IBM Cognos Support Plans Guide for further information in regards to program details and service deliverables: http://public.dhe.ibm.com/software/data/cognos/support/en/about/IBM_Cognos_Support_Plans_Guide.pdf

4. Some IBM Cognos Business Partners will be accredited and migrated into IBM Software ValueNet (SWVN) Program. Please refer to the following website for further program information: http://www-2000.ibm.com/partnerworld/pwhome.nsf/weblook/pat_sw_valuenet.html

Content

IBM Cognos Subscription and Support Policies for Direct Customers
IBM Cognos Subscription and Support Policies for Direct Customers


IBM Cognos Premium Support Offerings:
If you are looking for information on more comprehensive support offerings, please visit the IBM Cognos Accelerated Value Program at http://www.ibm.com/software/data/cognos/support/accelerated_value_program.html


Important Document Links:

International Program License Agreements (IPLA):
http://www-03.ibm.com/software/sla/sladb.nsf/sla/bla

Licensing Information (LI): http://www.ibm.com/software/sla/sladb.nsf/searchlis/?searchview&searchorder=4&searchmax=0&query=(cognos)

International Passport Advantage Agreement (IPAA): https://www.ibm.com/software/lotus/passportadvantage/pa_agreements.html

International Passport Advantage Express Agreement (IPAEA): https://www.ibm.com/software/lotus/passportadvantage/pae_agreements.html

International Agreement for Acquisition of Software Subscription and Support (IAASSS):
http://public.dhe.ibm.com/software/data/cognos/support/en/about/IAASS.pdf

Contacts

To renew your Support contract or for answers to your Support contract questions, please contact the Support Renewal office in your area, by email.


Asia Pacific | Europe (Central) | Europe (Northern)
Europe (Southern) | United Kingdom | North America
Latin America & Caribbean | Brazil


Asia Pacific
Australia, Hong Kong, New Zealand, Singapore
aporenew@ca.ibm.com


Europe (Central)
Austria, Albania, Armenia, Azerbaijan, Belarus, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Estonia, Georgia, Germany, Hungary, Kazakhstan, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Macedonia, Moldova, Poland, Romania, Russian Federation, Slovakia, Tajikistan, Turkmenistan, Ukraine, Uzbekistan, Slovenia, Serbia, Switzerland
glbrenew@ca.ibm.com
 
Europe (Northern)
Belgium, Denmark, Finland, Luxembourg, Netherlands, Netherland Antilles, Norway, Sweden
glbrenew@ca.ibm.com
 
Europe (Southern)
Benin, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Congo, Cote D'Ivoire, Djibouti, Equatorial Guinea, France, Gabon, Guinea, Guinea-Bissau, Italy, Madagascar, Mali, Monaco, Morocco, Niger, Rwanda, Portugal, Spain, Togo, Tunisia
glbrenew@ca.ibm.com
 
United Kingdom
Bahrain, Cyprus, Egypt, Greece, Guernsey, Iraq, Ireland, Isle of Man, Israel, Jersey, Jordan, Kenya, Kuwait, Lebanon, Malta, Mauritania, Oman, Qatar, Saudi Arabia, South Africa, Sudan, Turkey, U.A.E., United Kingdom, Zimbabwe
glbrenew@ca.ibm.com


North America
Canada, United States
glbrenew@ca.ibm.com
 
Latin America & Caribbean
Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bolivia, Chile, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, El Salvador, Grenada, Guatemala, Guyana, Haiti, Honduras, Jamaica, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Saint Kitts and Nevis, Saint Lucia, Suriname, Trinidad and Tobago, Turks and Caicos Islands, Uruguay, Venezuela
glbrenew@ca.ibm.com

Brazil
glbrenew@ca.ibm.com
 








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Document Information

Modified date:
14 October 2022

UID

swg27014717

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