Troubleshooting
Problem
Customer is integrated (authentication) IBM Cognos Controller with Cognos Analytics. CAM authentication worked, with IBM Cognos Controller web, until they configured CA for HTTPS.
Symptom
com.ibm.cognos.fcm.log records the following error after an attempt to log on to IBM Cognos Controller web fails with 'Unauthorized'.
| INFO | [com.ibm.cognos.fcm.web.ui.infrastructure.auth.cam.CamAuthenticationProvider] Authentication rejected: '' (org.springframework.security.authentication.BadCredentialsException: Cannot validate passport: ; nested exception is:
javax.net.ssl.SSLHandshakeException: com.ibm.jsse2.util.j: PKIX path building failed: com.ibm.security.cert.IBMCertPathBuilderException: unable to find valid certification path to requested target)
| INFO | [com.ibm.cognos.fcm.web.ui.infrastructure.auth.cam.CamAuthenticationProvider] Authentication rejected: '' (org.springframework.security.authentication.AuthenticationServiceException: Invalid authentication credentials.)
| ERROR | [com.ibm.cognos.fcm.web.service.internal.realtime.async.AsynchronousEventsConsumer] Cannot process events due to thread interruption. Posting interup request.
java.lang.InterruptedException: null
at java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.reportInterruptAfterWait(AbstractQueuedSynchronizer.java:2025) ~[?:1.8.0]
at java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.await(AbstractQueuedSynchronizer.java:2059) ~[?:1.8.0]
at java.util.concurrent.LinkedBlockingQueue.take(LinkedBlockingQueue.java:453) ~[?:1.8.0]
at com.ibm.cognos.fcm.web.service.internal.realtime.async.AsynchronousEventsConsumer.run(AsynchronousEventsConsumer.java:56) [web-service-impl-0.0.1-SNAPSHOT.jar:?]
at com.ibm.ws.threading.internal.PolicyTaskFutureImpl.run(PolicyTaskFutureImpl.java:711) [com.ibm.ws.threading_1.1.65.jar:?]
at com.ibm.ws.threading.internal.PolicyExecutorImpl.runTask(PolicyExecutorImpl.java:1170) [com.ibm.ws.threading_1.1.65.jar:?]
at com.ibm.ws.threading.internal.PolicyExecutorImpl$GlobalPoolTask.run(PolicyExecutorImpl.java:196) [com.ibm.ws.threading_1.1.65.jar:?]
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1160) [?:1.8.0]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635) [?:1.8.0]
at java.lang.Thread.run(Thread.java:830) [?:2.9 (04-27-2022)]
| INFO | [com.ibm.cognos.fcm.web.ui.infrastructure.auth.cam.CamAuthenticationProvider] Authentication rejected: '' (org.springframework.security.authentication.BadCredentialsException: Cannot validate passport: ; nested exception is:
javax.net.ssl.SSLHandshakeException: com.ibm.jsse2.util.j: PKIX path building failed: com.ibm.security.cert.IBMCertPathBuilderException: unable to find valid certification path to requested target)
| INFO | [com.ibm.cognos.fcm.web.ui.infrastructure.auth.cam.CamAuthenticationProvider] Authentication rejected: '' (org.springframework.security.authentication.AuthenticationServiceException: Invalid authentication credentials.)
| ERROR | [com.ibm.cognos.fcm.web.service.internal.realtime.async.AsynchronousEventsConsumer] Cannot process events due to thread interruption. Posting interup request.
java.lang.InterruptedException: null
at java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.reportInterruptAfterWait(AbstractQueuedSynchronizer.java:2025) ~[?:1.8.0]
at java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.await(AbstractQueuedSynchronizer.java:2059) ~[?:1.8.0]
at java.util.concurrent.LinkedBlockingQueue.take(LinkedBlockingQueue.java:453) ~[?:1.8.0]
at com.ibm.cognos.fcm.web.service.internal.realtime.async.AsynchronousEventsConsumer.run(AsynchronousEventsConsumer.java:56) [web-service-impl-0.0.1-SNAPSHOT.jar:?]
at com.ibm.ws.threading.internal.PolicyTaskFutureImpl.run(PolicyTaskFutureImpl.java:711) [com.ibm.ws.threading_1.1.65.jar:?]
at com.ibm.ws.threading.internal.PolicyExecutorImpl.runTask(PolicyExecutorImpl.java:1170) [com.ibm.ws.threading_1.1.65.jar:?]
at com.ibm.ws.threading.internal.PolicyExecutorImpl$GlobalPoolTask.run(PolicyExecutorImpl.java:196) [com.ibm.ws.threading_1.1.65.jar:?]
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1160) [?:1.8.0]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635) [?:1.8.0]
at java.lang.Thread.run(Thread.java:830) [?:2.9 (04-27-2022)]
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"ARM Category":[{"code":"a8m0z000000GoLUAA0","label":"Controller-\u003EBA - Cognos Controller-\u003ECAM"},{"code":"a8m0z000000GnFaAAK","label":"Controller-\u003EBA - Cognos Controller-\u003EController WEB"},{"code":"a8m0z000000brYKAAY","label":"Controller-\u003EBA - Cognos Controller-\u003EInstallation"},{"code":"a8m0z000000cvrDAAQ","label":"Controller-\u003EBA - Cognos Controller-\u003ESSL"}],"ARM Case Number":"TS013329447","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm17005943