Troubleshooting
Problem
Customer has installed Controller 10.3. User launches Controller client. An error appears.
Symptom

IBM Cognos Controller has stopped working
Details:
Serverfehler in der Anwendung "DEFAULT WEB SITE/IBMCOGNOS/CONTROLLERSERVER"</h1></div>
HTTP-Fehler 500.21 - Internal Server Error
Der Handler "WebServiceHandlerFactory-Integrated" weist das ungültige Modul "ManagedPipelineHandler" in der Modulliste auf.
IIS Web Core
Benachrichtigung ExecuteRequestHandler
WebServiceHandlerFactory-Integrated
<tr><th>Fehlercode</th><td>0x8007000d</td></tr>
Angeforderte URL http://servername:80/ibmcognos/controllerserver/CCRWS.asmx
Physikalischer Pfad D:\Programme\ibm\cognos\ccr_64\ControllerProxyServer\CCRWS.asmx
Es wird ein verwalteter Handler verwendet; ASP.NET ist jedoch nicht oder nicht vollständig installiert.
Die Konfiguration für die Handlermodulliste enthält einen Schreibfehler.
Mögliche Vorgehensweise:
Installieren Sie ASP.NET, wenn Sie verwaltete Handler verwenden.
Stellen Sie sicher, dass der Name des Handlermoduls korrekt angegeben ist. Modulnamen unterscheiden nach Groß-/Kleinschreibung und verwenden das Format "modules="StaticFileModule,DefaultDocumentModule,DirectoryListingModule"".
Links und weitere Informationen
Der IIS-Kern erkennt das Modul nicht.
<p><a href="http://go.microsoft.com/fwlink/?LinkID=62293&IIS70Error=500,21,0x8007000d,7601">
English translation:
Server error in DEFAULT WEB SITE / IBMCOGNOS / CONTROLLERSERVER application </ h1> </ div>
HTTP Error 500.21 - Internal Server Error
The WebServiceHandlerFactory-Integrated handler has the invalid ManagedPipelineHandler module in the module list.
IIS Web Core
Notification ExecuteRequestHandler
Web Handler Factory Integrated
<Tr> <th> error code </ th> <td> 0x8007000d </ td> </ tr>
Requested URL http: //servername: 80 / ibmcognos / controllererver / CCRWS.asmx
Physical path D: \ Program Files \ ibm \ cognos \ ccr_64 \ ControllerProxyServer \ CCRWS.asmx
A managed handler is used; ASP.NET is not or not completely installed.
The configuration for the handler module list contains a spelling error.
Possible procedure:
Install ASP.NET if you use managed handlers.
Make sure the name of the handler module is specified correctly. Module names are case-sensitive and use the format "modules =" StaticFileModule, DefaultDocumentModule, DirectoryListingModule "".
Links and more information
The IIS core does not recognize the module.
<p> <a href="http://go.microsoft.com/fwlink/?LinkID=62293&IIS70Error=500,21,0x8007000d,7601
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3.1;10.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg22012824