IBM Support

"IBM Cognos Controller has stopped working" error launching client

Troubleshooting


Problem

Customer has installed Controller 10.3. User launches Controller client. An error appears.

Symptom


IBM Cognos Controller has stopped working

Details:


Serverfehler in der Anwendung "DEFAULT WEB SITE/IBMCOGNOS/CONTROLLERSERVER"</h1></div>
HTTP-Fehler 500.21 - Internal Server Error
Der Handler "WebServiceHandlerFactory-Integrated" weist das ungültige Modul "ManagedPipelineHandler" in der Modulliste auf.

IIS Web Core
Benachrichtigung ExecuteRequestHandler
WebServiceHandlerFactory-Integrated
<tr><th>Fehlercode</th><td>0x8007000d</td></tr>

Angeforderte URL http://servername:80/ibmcognos/controllerserver/CCRWS.asmx
Physikalischer Pfad D:\Programme\ibm\cognos\ccr_64\ControllerProxyServer\CCRWS.asmx

Es wird ein verwalteter Handler verwendet; ASP.NET ist jedoch nicht oder nicht vollständig installiert.
Die Konfiguration für die Handlermodulliste enthält einen Schreibfehler.

Mögliche Vorgehensweise:
Installieren Sie ASP.NET, wenn Sie verwaltete Handler verwenden.
Stellen Sie sicher, dass der Name des Handlermoduls korrekt angegeben ist. Modulnamen unterscheiden nach Groß-/Kleinschreibung und verwenden das Format "modules="StaticFileModule,DefaultDocumentModule,DirectoryListingModule"".

Links und weitere Informationen
Der IIS-Kern erkennt das Modul nicht.
<p><a href="http://go.microsoft.com/fwlink/?LinkID=62293&IIS70Error=500,21,0x8007000d,7601">

English translation:
Server error in DEFAULT WEB SITE / IBMCOGNOS / CONTROLLERSERVER application </ h1> </ div>
HTTP Error 500.21 - Internal Server Error
The WebServiceHandlerFactory-Integrated handler has the invalid ManagedPipelineHandler module in the module list.

IIS Web Core
Notification ExecuteRequestHandler
Web Handler Factory Integrated
<Tr> <th> error code </ th> <td> 0x8007000d </ td> </ tr>

Requested URL http: //servername: 80 / ibmcognos / controllererver / CCRWS.asmx
Physical path D: \ Program Files \ ibm \ cognos \ ccr_64 \ ControllerProxyServer \ CCRWS.asmx

A managed handler is used; ASP.NET is not or not completely installed.
The configuration for the handler module list contains a spelling error.

Possible procedure:
Install ASP.NET if you use managed handlers.
Make sure the name of the handler module is specified correctly. Module names are case-sensitive and use the format "modules =" StaticFileModule, DefaultDocumentModule, DirectoryListingModule "".

Links and more information
The IIS core does not recognize the module.
<p> <a href="http://go.microsoft.com/fwlink/?LinkID=62293&IIS70Error=500,21,0x8007000d,7601

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3.1;10.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg22012824