Troubleshooting
Problem
Previously working CCC processes are failing with a certificate chaining error. All Cloud agents are always failing to test successfully.
Symptom
Error message thrown by CCC:
URI: GET https://<environment>.planning-analytics.ibmcloud.com/tm1/api/tm1/api/v1/Configuration?$select=ServerName,ProductVersion HTTP/1.1 Error: com.ibm.jsse2.util.h: PKIX path building failed: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is: java.security.cert.CertPathValidatorException: The certificate issued by CN=xx-xx-xx is not trusted; internal cause is: java.security.cert.CertPathValidatorException: Certificate chaining error
Document Location
Worldwide
[{"Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSPLNP","label":"Cognos Command Center"},"ARM Category":[{"code":"a8m0z000000boMkAAI","label":"CCC"}],"ARM Case Number":"TS005012576","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"}]
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Document Information
More support for:
Cognos Command Center
Component:
CCC
Software version:
All Version(s)
Document number:
6415615
Modified date:
11 May 2025
UID
ibm16415615
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