The IBM Client Support Council badging program is open to members of the IBM Client Support Council.
Learn more about the IBM Client Support Council
IBM Client Support Council - Member badge
The badge holder demonstrates a commitment to improving the support experience for all IBM clients by active participation in the IBM Client Support Council. This individual has helped IBM deliver a superior support experience through their constructive feedback and suggestions.
Skills: Influence, Client Experience, Council, Teamwork
What it takes to earn this badge:
- Attend a minimum of 5 IBM Client Support Council meetings
- Consistently provide feedback to IBM on IBM Client Support Council calls which results in improved delivery of IBM support
IBM Client Support Council - Leader badge
This badge earner demonstrates a long-standing commitment to improving the support experience for all IBM clients by active participation in the IBM Client Support Council. They have been a leader in helping IBM deliver a superior support experience through their constructive feedback and suggestions - not only in meetings, but with their between-meeting activities, which help IBM further refine and improve the support experience for all clients.
Skills: Influence, Client Experience, Council, Teamwork
What it takes to earn this badge:
- Earn the IBM Client Support Council - Member badge.
- Attend a minimum of 10 IBM Client Support Council meetings.
- Consistently provide feedback to IBM on IBM Client Support Council calls which results in improved delivery of IBM support.
- Perform 3 of the following:
- Refer 2 new members that join and participate in the support council;
- Refer 10 new volunteers for the Sponsor User Program;
- Present at a local User Group meeting on the IBM Support Transformation and your involvement/experiences;
- Record a 1-2 minute video – a short interview on your Support Transformation experiences;
- Join the sponsor user program, and participate in a usability test or design session with the IBM design team;
- Write a blog discussing your experiences with the Support Transformation;
- Join an internal IBM call and present your company's view of the IBM Support Transformation;
- Provide a written testimonial on your experiences with IBM Support.
- NOTE: Membership in the IBM Client Support Council is by invitation.
- To Claim Your Badge: Send an email with your evidence to sprtcncl@us.ibm.com.
- Time Required: The badge will be issued within 72 hours after you have been approved.
- Badge Issuer Contact: sprtcncl@us.ibm.com
- Acclaim Support: For questions related to your Acclaim badge earner account and profile, as well as issues related to claiming your badge after receiving a notification, go to http://support.youracclaim.com.
- For Frequently Asked Questions about the IBM Digital Badge Program refer to the badges FAQ page.
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