Question & Answer
Question
What is the IBM Chat with Support feature and how does it pertain to IBM i products? What features and benefits does it provide? Where can I access it? How do I use it?
Answer
The “Chat with Support” feature provides you with a self-service experience for IBM i, IBM i on Cloud, WebSphere Application Server on IBM i, and DB2 Web Query for i product support questions.
For example, you could ask:
• “Create a case”
• “What is the status of my case?”
• “How do I upgrade the IBM i OS?”
• “How do I get started with IBM i on Cloud?”
• “How do I install WebSphere Application Server?”
• “How do you start Web Query during an IPL?”
For example, you could ask:
• “Create a case”
• “What is the status of my case?”
• “How do I upgrade the IBM i OS?”
• “How do I get started with IBM i on Cloud?”
• “How do I install WebSphere Application Server?”
• “How do you start Web Query during an IPL?”
Watson will search IBM’s technical knowledgebase and provide you with an answer it believes best matches your question. It may also ask you to clarify your question to help narrow its search.
Look for the blue bubble with the text, “Chat with Support”, on the lower right corner of the IBM Support site and other “Cases” related pages. After asking a technical question, click the option, “I have a technical product question”, then locate and select one of the four “IBM i” products. In addition, you can access the “Chat with Support” feature directly from any of the four IBM i product pages by clicking the “Products” menu option on the IBM Support site.
At this time, the IBM i family of products do not support Live Agent transfers. Instead, please sign in with your IBMid and reply with "Create a case" to open a case with IBM Support if you need further assistance.
We encourage everyone to try the “Chat with Support” feature and share with us what you think. IBM is committed to making your support experience easier and faster. We hope you enjoy this new feature.
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Document Information
Modified date:
03 November 2021
UID
ibm12876421