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IBM Case Foundation email notification not working - SMTP: trying to connect to host, messages in SystemOut / stdout logs

Troubleshooting


Problem

IBM Case Foundation email notification not working - "SMTP: trying to connect to host" messages in SystemOut / stdout logs

Symptom

After configuring Email Notification for IBM Case Foundation using ACCE ( Administrative Console for Content Engine) by specifying a SMTP host, port, logon credentials and having installed a Language Pack and enabled workflow notification and specified an email address for a certain user in FileNet WorkplaceXT User Preferences-> Tasks, email notification is not working.

SystemOut / stdout logs for the JVM where the Content Platform Engine is deployed contain the following message after which there are no SMTP or JavaMail related messages :


DEBUG SMTP: trying to connect to host "smtphost", port 25, isSSL false

[{"Product":{"code":"SSTHRT","label":"IBM Case Foundation"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Business Process Manager","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"},{"code":"PF016","label":"Linux"}],"Version":"5.2","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
17 June 2018

UID

swg21639398

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