IBM Support

IBM Case Client generates Unable to find a PureEdgeAPI.ini file when opening a case configured to use IBM Forms

Troubleshooting


Problem

A user cannot open case which is configured to use IBM Forms due to SRVE0293E: [Servlet Error]-[ibmForm]: java.lang.IllegalStateException: Initialization error: Unable to find a PureEdgeAPI.ini file

Symptom

Here is the excerpt from the WAS SystemOut.log :

[10/14/13 17:58:23:779 EDT] 00000033 webapp E com.ibm.ws.
webcontainer.webapp.WebApp logServletError SRVE0293E: [Servlet Error]-
[ibmForm]: java.lang
.IllegalStateException: Initialization error: Unable to find a
PureEdgeAPI.ini file
at com.PureEdge.DTK.initializeWithLocale(Native Method)
at com.ibm.form.integrations.icm.servlet.IBMFormServlet.init
(IBMFormServlet.java:79)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.init
(ServletWrapper.java:358)
at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.init
(ServletWrapperImpl.java:171)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest
(ServletWrapper.java:739)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest
(ServletWrapper.java:502)
at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.
handleRequest(ServletWrapperImpl.java:181)
at com.ibm.ws.webcontainer.webapp.WebApp.handleRequest(WebApp.
java:3935)

...

...

[{"Product":{"code":"SSCTJ4","label":"IBM Case Manager"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Case Manager Client","Platform":[{"code":"PF002","label":"AIX"}],"Version":"5.1.1.0","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
17 June 2018

UID

swg21653742

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