Troubleshooting
Problem
Using IBM APM v8.1.4, and installing the Windows OS agent, with installer program 'installAPMAgents.bat', the installation fails with messages:
ERROR: cannot create wrapper script:"<APM directory>\logs\install_agent_XX.bat", will run installation standard way.
Launching command [cmd /c ....XX-agent.bat install > "<APM directory>\logs\install_agent_XX.log"] resulted with return code: 1
ERROR: Failed to install Monitoring Agent for xxxx
Symptom
Error messages displayed in Command line window:
ERROR: cannot create wrapper script
Launching command .... resulted with return code: 1
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSVJUL","label":"IBM Application Performance Management"},"ARM Category":[{"code":"a8m50000000Kz6AAAS","label":"APM Agents-\u003EDownload Install Config"}],"ARM Case Number":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.1.4","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
16 April 2020
UID
ibm16193161