IBM APM 8.1 - agent installation fails with ERROR cannot create wrapper script

Troubleshooting

Problem

Using IBM APM v8.1.4, and installing the Windows OS agent, with installer program 'installAPMAgents.bat', the installation fails with messages:

ERROR: cannot create wrapper script:"<APM directory>\logs\install_agent_XX.bat", will run installation standard way.

Launching command [cmd /c ....XX-agent.bat install > "<APM directory>\logs\install_agent_XX.log"] resulted with return code: 1

ERROR: Failed to install Monitoring Agent for xxxx

Symptom

Error messages displayed in Command line window:

ERROR: cannot create wrapper script

Launching command .... resulted with return code: 1

Document Location

Worldwide

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSVJUL","label":"IBM Application Performance Management"},"ARM Category":[{"code":"a8m50000000Kz6AAAS","label":"APM Agents-\u003EDownload Install Config"}],"ARM Case Number":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.1.4","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

More support for:
IBM Application Performance Management

Component:
APM Agents->Download Install Config

Software version:
8.1.4

Operating system(s):
Windows

Document number:
6193161

Modified date:
16 April 2020

UID

ibm16193161

IBM Support

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