Troubleshooting
Problem
When you click on Tasks you receive the error: A Process Engine exception occurred. See root cause exception for details.
Failed to connect to vworbbroker on
Symptom
When you click on Tasks, the Task window does not open and you see an error message similar to the following:
- Error Message:
A Process Engine exception occurred. See root cause exception for details.
Exception Class:
com.filenet.wcm.toolkit.util.WcmException
Stack Trace:
A Process Engine exception occurred. See root cause exception for details.
at com.filenet.wcm.toolkit.server.dp.WcmEProcessDataProvider.getVWSession (WcmEProcessDataProvider.java:4820)
at com.filenet.wcm.toolkit.server.dp.WcmEProcessDataProvider.setVWSessionLocale (WcmEProcessDataProvider.java:1418)
at com.filenet.wcm.apps.server.util.EProcessMultilingualUtil.getQueueLocalizeddName (EProcessMultilingualUtil.java:676)
at com.filenet.wcm.apps.server.ui.nav.TasksNavigation.initialize (TasksNavigation.java:87)
at com.filenet.wcm.toolkit.server.base.WcmController.registerModule (WcmController.java:1391)
at com.filenet.wcm.toolkit.server.base.WcmModule.setParent (WcmModule.java:538)
at com.filenet.wcm.toolkit.server.base.WcmModule.addChild (WcmModule.java:473)
at com.filenet.wcm.apps.server.ui.layout.WcmWorkplaceLayoutModule.registerAddedModules
(WcmWorkplaceLayoutModule.java:162)
at com.filenet.wcm.apps.server.ui.layout.WcmWorkplaceLayoutModule.initialize (WcmWorkplaceLayoutModule.java:94)
at com.filenet.wcm.toolkit.server.base.WcmController.initialize (WcmController.java:4799)
at com.filenet.wcm.toolkit.server.base.WcmController.executeModel (WcmController.java:3844)
at com.filenet.wcm.apps.server.controller.WcmWorkplaceController.executeModel (WcmWorkplaceController.java:561)
at com.filenet.wcm.toolkit.server.base.WcmController.initializeModulesWork (WcmController.java:3793)
at com.filenet.wcm.toolkit.server.base.WcmController.initializeModules (WcmController.java:3740)
at com.filenet.wcm.toolkit.server.base.WcmController.initializeModules (WcmController.java:3607)
at com.filenet.wcm.toolkit.server.base.WcmController.handleEvent (WcmController.java:3318)
at com.filenet.wcm.apps.server.controller.WcmWorkplaceController.handleEvent (WcmWorkplaceController.java:605)
at com.filenet.wcm.toolkit.server.base.WcmController.handleEvent (WcmController.java:3250)
at com.ibm._jsp._Tasks._jspService (_Tasks.java:155)
at com.ibm.ws.jsp.runtime.HttpJspBase.service (HttpJspBase.java:87)
at javax.servlet.http.HttpServlet.service (HttpServlet.java:856)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service (ServletWrapper.java:1096)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service (ServletWrapper.java:1037)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter (WebAppFilterChain.java:145)
at com.filenet.ae.toolkit.server.servlet.filter.ThreadLocalCleanupFilter.doFilter (ThreadLocalCleanupFilter.java:50)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter (FilterInstanceWrapper.java:190)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter (WebAppFilterChain.java:130)
at com.filenet.ae.toolkit.server.servlet.filter.PostprocessorFilter.doFilter (PostprocessorFilter.java:38)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter (FilterInstanceWrapper.java:190)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter (WebAppFilterChain.java:130)
at com.filenet.ae.toolkit.server.servlet.filter.ContainerBasedFilter.doFilter (ContainerBasedFilter.java:218)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter (FilterInstanceWrapper.java:190)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter (WebAppFilterChain.java:130)
at com.filenet.ae.toolkit.server.servlet.filter.PreprocessorFilter.doFilter (PreprocessorFilter.java:91)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter (FilterInstanceWrapper.java:190)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter (WebAppFilterChain.java:130)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter (WebAppFilterChain.java:87)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter (WebAppFilterManager.java:832)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter (WebAppFilterManager.java:679)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest (ServletWrapper.java:566)
at com.ibm.ws.wswebcontainer.servlet.ServletWrapper.handleRequest (ServletWrapper.java:478)
at com.ibm.wsspi.webcontainer.servlet.GenericServletWrapper.handleRequest (GenericServletWrapper.java:122)
at com.ibm.ws.jsp.webcontainerext.AbstractJSPExtensionServletWrapper.handleRequest
(AbstractJSPExtensionServletWrapper.java:226)
at com.ibm.ws.jsp.webcontainerext.AbstractJSPExtensionProcessor.handleRequest (AbstractJSPExtensionProcessor.java:285)
at com.ibm.ws.webcontainer.webapp.WebApp.handleRequest (WebApp.java:3444)
at com.ibm.ws.webcontainer.webapp.WebGroup.handleRequest (WebGroup.java:267)
at com.ibm.ws.webcontainer.WebContainer.handleRequest (WebContainer.java:815)
at com.ibm.ws.wswebcontainer.WebContainer.handleRequest (WebContainer.java:1466)
at com.ibm.ws.webcontainer.channel.WCChannelLink.ready (WCChannelLink.java:119)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination (HttpInboundLink.java:458)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewInformation (HttpInboundLink.java:387)
at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete (HttpICLReadCallback.java:102)
at com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCompletedCallback.complete (SSLReadServiceContext.java:1818)
at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted (AioReadCompletionListener.java:165)
at com.ibm.io.async.AbstractAsyncFuture.invokeCallback (AbstractAsyncFuture.java:217)
at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions (AsyncChannelFuture.java:161)
at com.ibm.io.async.AsyncFuture.completed (AsyncFuture.java:136)
at com.ibm.io.async.ResultHandler.complete (ResultHandler.java:195)
at com.ibm.io.async.ResultHandler.runEventProcessingLoop (ResultHandler.java:743)
at com.ibm.io.async.ResultHandler$2.run (ResultHandler.java:873)
at com.ibm.ws.util.ThreadPool$Worker.run (ThreadPool.java:1473)
Root Exception:
Failed to connect to vworbbroker on <your_PE_servername>:<port_number>. Check server connection.
filenet.pe.peorb.client.ORBServiceHelper$VWORBBrokerNotStarted: Failed to retrieve an IOR for vworbbroker. URL=//<your_PE_servername>:<port_number>/IOR/FileNet.PE.vworbbroker. Check PE server to make sure that vworbbroker process is started.
at filenet.pe.peorb.client.ORBSession.getPERPCService (ORBSession.java:763)
at filenet.pe.peorb.client.ORBSession.establishORBSession (ORBSession.java:656)
at filenet.pe.peorb.client.ORBSession. (ORBSession.java:888)
at filenet.vw.server.PECommandsFactory.getPECommandsFromURL (PECommandsFactory.java:142)
at filenet.vw.api.VWSession.logon (VWSession.java:768)
at com.filenet.wcm.toolkit.server.util.WcmServerCredentials.getVWSession (WcmServerCredentials.java:341)
at com.filenet.wcm.toolkit.server.util.WcmServerCredentials.getVWSession (WcmServerCredentials.java:390)
at com.filenet.wcm.toolkit.server.dp.WcmEProcessDataProvider.getVWSession (WcmEProcessDataProvider.java:4807)
at com.filenet.wcm.toolkit.server.dp.WcmEProcessDataProvider.setVWSessionLocale (WcmEProcessDataProvider.java:1418)
at com.filenet.wcm.apps.server.util.EProcessMultilingualUtil.getQueueLocalizeddName (EProcessMultilingualUtil.java:667)
at com.filenet.wcm.apps.server.ui.nav.TasksNavigation.initialize (TasksNavigation.java:87)
at com.filenet.wcm.toolkit.server.base.WcmController.registerModule (WcmController.java:1391)
at com.filenet.wcm.toolkit.server.base.WcmModule.setParent (WcmModule.java:538)
at com.filenet.wcm.toolkit.server.base.WcmModule.addChild (WcmModule.java:473)
at com.filenet.wcm.apps.server.ui.layout.WcmWorkplaceLayoutModule.registerAddedModules
(WcmWorkplaceLayoutModule.java:162)
at com.filenet.wcm.apps.server.ui.layout.WcmWorkplaceLayoutModule.initialize (WcmWorkplaceLayoutModule.java:94)
at com.filenet.wcm.toolkit.server.base.WcmController.initialize (WcmController.java:4799)
at com.filenet.wcm.toolkit.server.base.WcmController.executeModel (WcmController.java:3844)
at com.filenet.wcm.apps.server.controller.WcmWorkplaceController.executeModel (WcmWorkplaceController.java:561)
at com.filenet.wcm.toolkit.server.base.WcmController.initializeModulesWork (WcmController.java:3793)
at com.filenet.wcm.toolkit.server.base.WcmController.initializeModules (WcmController.java:3740)
at com.filenet.wcm.toolkit.server.base.WcmController.initializeModules (WcmController.java:3607)
at com.filenet.wcm.toolkit.server.base.WcmController.handleEvent (WcmController.java:3318)
at com.filenet.wcm.apps.server.controller.WcmWorkplaceController.handleEvent (WcmWorkplaceController.java:605)
at com.filenet.wcm.toolkit.server.base.WcmController.handleEvent (WcmController.java:3250)
at com.ibm._jsp._Tasks._jspService (_Tasks.java:155)
at com.ibm.ws.jsp.runtime.HttpJspBase.service (HttpJspBase.java:87)
at javax.servlet.http.HttpServlet.service (HttpServlet.java:856)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service (ServletWrapper.java:1096)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service (ServletWrapper.java:1037)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter (WebAppFilterChain.java:145)
at com.filenet.ae.toolkit.server.servlet.filter.ThreadLocalCleanupFilter.doFilter (ThreadLocalCleanupFilter.java:50)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter (FilterInstanceWrapper.java:190)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter (WebAppFilterChain.java:130)
at com.filenet.ae.toolkit.server.servlet.filter.PostprocessorFilter.doFilter (PostprocessorFilter.java:38)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter (FilterInstanceWrapper.java:190)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter (WebAppFilterChain.java:130)
at com.filenet.ae.toolkit.server.servlet.filter.ContainerBasedFilter.doFilter (ContainerBasedFilter.java:218)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter (FilterInstanceWrapper.java:190)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter (WebAppFilterChain.java:130)
at com.filenet.ae.toolkit.server.servlet.filter.PreprocessorFilter.doFilter (PreprocessorFilter.java:91)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter (FilterInstanceWrapper.java:190)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter (WebAppFilterChain.java:130)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter (WebAppFilterChain.java:87)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter (WebAppFilterManager.java:832)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter (WebAppFilterManager.java:679)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest (ServletWrapper.java:566)
at com.ibm.ws.wswebcontainer.servlet.ServletWrapper.handleRequest (ServletWrapper.java:478)
at com.ibm.wsspi.webcontainer.servlet.GenericServletWrapper.handleRequest (GenericServletWrapper.java:122)
at com.ibm.ws.jsp.webcontainerext.AbstractJSPExtensionServletWrapper.handleRequest
(AbstractJSPExtensionServletWrapper.java:226)
at com.ibm.ws.jsp.webcontainerext.AbstractJSPExtensionProcessor.handleRequest (AbstractJSPExtensionProcessor.java:285)
at com.ibm.ws.webcontainer.webapp.WebApp.handleRequest (WebApp.java:3444)
at com.ibm.ws.webcontainer.webapp.WebGroup.handleRequest (WebGroup.java:267)
at com.ibm.ws.webcontainer.WebContainer.handleRequest (WebContainer.java:815)
at com.ibm.ws.wswebcontainer.WebContainer.handleRequest (WebContainer.java:1466)
at com.ibm.ws.webcontainer.channel.WCChannelLink.ready (WCChannelLink.java:119)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination (HttpInboundLink.java:458)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewInformation (HttpInboundLink.java:387)
at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete (HttpICLReadCallback.java:102)
at com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCompletedCallback.complete (SSLReadServiceContext.java:1818)
at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted (AioReadCompletionListener.java:165)
at com.ibm.io.async.AbstractAsyncFuture.invokeCallback (AbstractAsyncFuture.java:217)
at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions (AsyncChannelFuture.java:161)
at com.ibm.io.async.AsyncFuture.completed (AsyncFuture.java:136)
at com.ibm.io.async.ResultHandler.complete (ResultHandler.java:195)
at com.ibm.io.async.ResultHandler.runEventProcessingLoop (ResultHandler.java:743)
at com.ibm.io.async.ResultHandler$2.run (ResultHandler.java:873)
at com.ibm.ws.util.ThreadPool$Worker.run (ThreadPool.java:1473)
Caused by: filenet.pe.peorb.client.ORBServiceHelper$VWORBBrokerNotStarted: Failed to retrieve an IOR for vworbbroker. URL=//<your_PE_servername>:<port_number>/IOR/FileNet.PE.vworbbroker. Check PE server to make sure that vworbbroker process is started.
at filenet.pe.peorb.client.ORBServiceHelper.getPERPCIOR (ORBServiceHelper.java:711)
at filenet.pe.peorb.client.ORBServiceHelper.getPERPC (ORBServiceHelper.java:554)
at filenet.pe.peorb.client.ORBSession.getPERPCService (ORBSession.java:759)
... 67 more
Cause
This is due to the IMS ControlService service not being started.
Resolving The Problem
Perform the following steps:
- Stop the Process Engine in the Process Task Manager.
- Start the IMS ControlService in Microsoft® Windows Computer Management, Services.
- Start the Process Engine in the Process Task Manager.
Please note: The above solution only applies to P8 Process Engine versions below P8PE-4.5.x. Higher versions do not use the IMS ControlService service.
[{"Product":{"code":"SSTHRT","label":"IBM Case Foundation"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Process Engine","Platform":[{"code":"PF033","label":"Windows"}],"Version":"4.5;4.0.3;4.0.2;4.0","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
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Document Information
Modified date:
17 June 2018
UID
swg21384163