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IBM® FileNet® P8 Process Engine issue- receiving error: Microsoft® SQL Server Msg No:4062, State:1, Severity:11, Message: Cannot open user default database. Using master database instead attempting to start Process Engine services

Troubleshooting


Problem

Trying to start Process Services fails with the following error message: MS SQL Server Msg No:4062, State:1, Severity:11, Message: Cannot open user default database. Using master database instead.

Symptom

Microsoft® SQL Server Msg No:4062, State:1, Severity:11, Message: Cannot open user default database. Using master database instead error seen in elogs when starting Process Services

[{"Product":{"code":"SSTHRT","label":"IBM Case Foundation"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Process Engine","Platform":[{"code":"PF033","label":"Windows"}],"Version":"3.5.3;3.5.2;3.5;3.0;2.0.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
IBM Case Foundation

Software version:
3.5.3, 3.5.2, 3.5, 3.0, 2.0.1

Operating system(s):
Windows

Document number:
624713

Modified date:
17 June 2018

UID

swg21382540

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