Question & Answer
Question
Hypertext Transfer Protocol (HTTP) 404 error when using the Download All > Download to RealiTea Viewer (RTV) feature for Active sessions.
Answer
Contents
Problem
An?Hypertext Transfer Protocol (HTTP) 404 error is raised when using the Download All --> Download to?RealiTea Viewer (RTV) feature for Active sessions:? "HTTP Error 404.3 - Not Found? The page you are requesting cannot be served because of the extension configuration. If the page is a script add a handler.? If the file needs to be downloaded add a MIME map".? Attached is a sample request causing this error:
http://<SERVER>/portal/temp_chart/4e2spe55iecioeeymodssijv634850405265714277searchresults.tlx
The MIME type for the .tlx extension is missing at the?Internet Information Services (IIS) level.
Solution
To correct the problem for IIS 7:
- Open the IIS Manager.
- Double-click on Default Web Site.
- Double-click on MIME Types.
- Click on Add in the right pane.
- On the Add Mime Type window add .tlx as File name extension and application/rtv as MIME type (see attached screen capture).
- Click on OK.
- Be sure that sessions can be downloaded via the Download All button.
Article Reference
00001446
Downloadable file:
"
[{"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Product":{"code":"SSERNK","label":"Tealeaf Customer Experience"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"","label":""}}]
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Document Information
Modified date:
08 December 2018
UID
ibm10778309