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The HTTP_REFERER header field is missing from certain sessions.

Question & Answer


Question

The HTTP_REFERER header field is missing from certain sessions.

Answer

Contents

Problem
The HTTP_REFERER header field is missing from certain sessions.

Solution
There are multiple reasons that can explain why the HTTP_REFERER header field is not populated.

This field may be empty when the customer:
  • Opened the site as first page in the window or tab.
  • Typed the URL in the browser address bar itself.
  • Opened the site from a browser bookmark.
  • Moved from a HTTP page to a HTTPS one.
  • Moved from a HTTPS page to a HTTP one.
  • Browsed the site programmatically without setting the referrer header.
  • Is behind a proxy/firewall which strips the referrer from all requests.
Some browser addons and antivirus software can also block this header for privacy reasons.
Article Reference
00000776

Applies to version(s): 7.x;8.x

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[{"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Product":{"code":"SSERNK","label":"Tealeaf Customer Experience"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

More support for:
Tealeaf Customer Experience

Software version:
All Versions

Document number:
777219

Modified date:
08 December 2018

UID

ibm10777219

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