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Troubleshooting
Problem
User runs a standard report. User receives error message.
Symptom
HTTP Status 500
type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
javax.servlet.ServletException: Servlet execution threw an exception
root cause
java.lang.NoClassDefFoundError: com.cognos.ccs.exceptions.CCSAnnAuthenticationException
java.lang.J9VMInternals.verifyImpl(Native Method)
java.lang.J9VMInternals.verify(J9VMInternals.java:72)
java.lang.J9VMInternals.initialize(J9VMInternals.java:240)
com.cognos.viewer.model.SOAPRequest.executeSOAPRequest(Unknown Source)
com.cognos.viewer.model.SOAPRequest.executeSOAPRequest(Unknown Source)
com.cognos.viewer.model.SOAPRequest.executeSOAPRequest(Unknown Source)
com.cognos.viewer.model.ReportServerRequest.executeRequest(Unknown Source)
com.cognos.viewer.action.RunSpecificationAction.doExecuteRequest(Unknown Source)
com.cognos.viewer.action.RunSpecificationAction.executeRequest(Unknown Source)
com.cognos.viewer.action.CognosViewerAction.execute(Unknown Source)
com.cognos.viewer.controller.CognosViewerDispatcherHandler.handleRequest(Unknown Source)
com.cognos.viewer.controller.CognosViewerDispatcherHandler.invokeImpl(Unknown Source)
com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:194)
com.cognos.pogo.handlers.logic.ChainHandler.invokeImpl(ChainHandler.java:52)
com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:194)
com.cognos.p2plb.clerver.balancer.RequestForwarder.rawForwardToSelf(RequestForwarder.java:181)
com.cognos.p2plb.clerver.balancer.RequestForwarder.forwardToSelf(RequestForwarder.java:154)
com.cognos.p2plb.clerver.balancer.LoadBalanceRequest.processRequest(LoadBalanceRequest.java:88)
com.cognos.p2plb.clerver.balancer.LoadBalanceRequest.processRequest(LoadBalanceRequest.java:45)
com.cognos.p2plb.clerver.LoadBalanceHandler.invokeImpl(LoadBalanceHandler.java:243)
com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:194)
com.cognos.pogo.handlers.logic.ChainHandler.invokeImpl(ChainHandler.java:52)
com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:194)
com.cognos.pogo.handlers.engine.ServiceLookupHandler.invokeImpl(ServiceLookupHandler.java:120)
com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:194)
com.cognos.pogo.handlers.logic.ChainHandler.invokeImpl(ChainHandler.java:52)
com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:194)
com.cognos.pogo.handlers.performance.PerformanceIndicationHandler.invokeImpl(PerformanceIndicationHandler.java:106)
com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:194)
com.cognos.pogo.impl.PogoEngineImpl.service(PogoEngineImpl.java:125)
com.cognos.pogo.transport.PogoServlet.processRequest(PogoServlet.java:248)
com.cognos.pogo.transport.PogoServlet.doPost(PogoServlet.java:527)
javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
com.cognos.pogo.isolation.ServletWrapper.service(ServletWrapper.java:258)
root cause
java.lang.ClassNotFoundException: com.cognos.ccs.exceptions.CCSAnnAuthenticationException
java.lang.Throwable.<init>(Throwable.java:80)
java.lang.ClassNotFoundException.<init>(ClassNotFoundException.java:77)
org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1266)
org.apache.catalina.loader.
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Controller
Software version:
10.1
Operating system(s):
Windows
Document number:
482985
Modified date:
08 May 2025
UID
swg21616271
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