IBM Support

"HTTP Status 500 ... The server encountered an internal error ... NoClassDefFoundError ... CCSAnnAuthenticationException" when running Standard Reports

Troubleshooting


Problem

User runs a standard report. User receives error message.

Symptom

HTTP Status 500
type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
javax.servlet.ServletException: Servlet execution threw an exception
root cause
java.lang.NoClassDefFoundError: com.cognos.ccs.exceptions.CCSAnnAuthenticationException
java.lang.J9VMInternals.verifyImpl(Native Method)
java.lang.J9VMInternals.verify(J9VMInternals.java:72)
java.lang.J9VMInternals.initialize(J9VMInternals.java:240)
com.cognos.viewer.model.SOAPRequest.executeSOAPRequest(Unknown Source)
com.cognos.viewer.model.SOAPRequest.executeSOAPRequest(Unknown Source)
com.cognos.viewer.model.SOAPRequest.executeSOAPRequest(Unknown Source)
com.cognos.viewer.model.ReportServerRequest.executeRequest(Unknown Source)
com.cognos.viewer.action.RunSpecificationAction.doExecuteRequest(Unknown Source)
com.cognos.viewer.action.RunSpecificationAction.executeRequest(Unknown Source)
com.cognos.viewer.action.CognosViewerAction.execute(Unknown Source)
com.cognos.viewer.controller.CognosViewerDispatcherHandler.handleRequest(Unknown Source)
com.cognos.viewer.controller.CognosViewerDispatcherHandler.invokeImpl(Unknown Source)
com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:194)
com.cognos.pogo.handlers.logic.ChainHandler.invokeImpl(ChainHandler.java:52)
com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:194)
com.cognos.p2plb.clerver.balancer.RequestForwarder.rawForwardToSelf(RequestForwarder.java:181)
com.cognos.p2plb.clerver.balancer.RequestForwarder.forwardToSelf(RequestForwarder.java:154)
com.cognos.p2plb.clerver.balancer.LoadBalanceRequest.processRequest(LoadBalanceRequest.java:88)
com.cognos.p2plb.clerver.balancer.LoadBalanceRequest.processRequest(LoadBalanceRequest.java:45)
com.cognos.p2plb.clerver.LoadBalanceHandler.invokeImpl(LoadBalanceHandler.java:243)
com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:194)
com.cognos.pogo.handlers.logic.ChainHandler.invokeImpl(ChainHandler.java:52)
com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:194)
com.cognos.pogo.handlers.engine.ServiceLookupHandler.invokeImpl(ServiceLookupHandler.java:120)
com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:194)
com.cognos.pogo.handlers.logic.ChainHandler.invokeImpl(ChainHandler.java:52)
com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:194)
com.cognos.pogo.handlers.performance.PerformanceIndicationHandler.invokeImpl(PerformanceIndicationHandler.java:106)
com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:194)
com.cognos.pogo.impl.PogoEngineImpl.service(PogoEngineImpl.java:125)
com.cognos.pogo.transport.PogoServlet.processRequest(PogoServlet.java:248)
com.cognos.pogo.transport.PogoServlet.doPost(PogoServlet.java:527)
javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
com.cognos.pogo.isolation.ServletWrapper.service(ServletWrapper.java:258)


root cause

java.lang.ClassNotFoundException: com.cognos.ccs.exceptions.CCSAnnAuthenticationException
java.lang.Throwable.<init>(Throwable.java:80)
java.lang.ClassNotFoundException.<init>(ClassNotFoundException.java:77)
org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1266)
org.apache.catalina.loader.


[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg21616271

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