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HTTP Status 500 error while accessing the Cognos Audit DSServlet url

Troubleshooting


Problem

After configuring Cognos Audit DSServlet , users get HTTP Status 500 error while accessing the url below http://:/p2pd/cognos/DSServlet.jsp

Symptom

Error on Screen:
HTTP Status 500 -
type Exception report

message

description The server encountered an internal error () that prevented
it from fulfilling this request.

exception
javax.servlet.ServletException: Servlet execution threw an exception


root cause
java.lang.LinkageError: loading constraint violation: loader
"org/apache/catalina/loader/WebappClassLoader@44a119d2" previously
initiated loading for a different type with name
"javax/xml/soap/SOAPMessage" defined by loader
"com/cognos/pogo/isolation/ParanoidClassLoader@83c5b31d"
java.lang.J9VMInternals.verifyImpl(Native Method)
java.lang.J9VMInternals.verify(J9VMInternals.java:98)
java.lang.J9VMInternals.initialize(J9VMInternals.java:175)
org.apache.axis.AxisFault.setFaultCodeAsString(AxisFault.java:422)
org.apache.axis.AxisFault.<init>(AxisFault.java:228)
com.cognos.developer.schemas.bibus._3.ContentManagerServiceStub.createCa
ll(ContentManagerServiceStub.java:7177)
com.cognos.developer.schemas.bibus._3.ContentManagerServiceStub.query(Co
ntentManagerServiceStub.java:7828)
com.cognos.demo.DSServlet.doGet(DSServlet.java:88)
javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)


note The full stack trace of the root cause is available in the Apache
Tomcat/6.0.35 logs.

[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Install and Config","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"10.2.1;10.2;10.1.1;10.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
13 January 2026

UID

swg21668273

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