Troubleshooting
Problem
When returning from Go Dashboard to Cognos Connection the user is presented with the message - HTTP Status 404. The URL to Cognos Connection is not correct
Symptom
User is unable to return to Cognos Connection from Go Dashboard.
Cause
WEB.GATEWAY_URI setting incorrect
Resolving The Problem
Set the WEB.GATEWAY_URI setting to be the gateway address e.g. "c8_gateway/gdb/app_name/dashboard/html"
Steps:
1. Launch IBM Cognos Administration.
2. Click Configuration tab, Select the Dispatchers and Services option and then click the
Set properties - Configuration button (This is the 6th icon from the right hand side of the screen; above the list of available dispatchers).
3. Click Settings tab and then on the Advance Settings line, click on Edit….
4. Add the setting:
Parameter name: WEB.GATEWAY_URI
Value entry: http://C8_Gateway url/gdb/app_name/dashboard/html
Example http://Server1/Cognos/cgi-bin/cognos.cgi/gdb/app_name/dashboard/html
Related Information
[{"Product":{"code":"SS9RUJ","label":"Cognos 8 Go! Mobile"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Cognos 8 Go! Dashboard","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.4","Edition":"Standard","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
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Document Information
More support for:
Cognos 8 Go! Mobile
Software version:
8.4
Operating system(s):
Windows
Document number:
387543
Modified date:
14 October 2022
UID
swg21385170