Troubleshooting
Problem
HTTP POST fails with HTTP Reason Phrase: Internal Error: IOException Encountered
Symptom
In this case, the AS2SendAndProcessSyncMDN Business Process fails on BP Step 'HTTP Client POST Service'.
In the clients environment, the Perimeter Server is remote, and resides in a DMZ.
The PerimeterServer was confirmed to be the same build version as the GIS, using the required JDK.
This was a new GIS implementation {New install, first Trading Partner, and no previous AS2 traffic}.
--- from the BP Status Report:
Name: AS2SendAndProcessSyncMDN Instance ID:123456 Service Name: HTTP Client POST Service
HTTPClientPostService resumed with error.
HTTPClientAdapter [HTTPClientAdapter]
ServiceStartTime [2008-MM-DD HH:MM:SS.SSS]
ServiceEndTime [2008-MM-DD HH:MM:SS.SSS]
SessionToken [HTTPClientAdapter_HTTPClientAdapter_node1_123456789012345:67
HTTP Status Code: -1
HTTP Reason Phrase: Internal Error: IOException Encountered
--- from the httpclient log:
[YYYY-MM-DD HH:MM:SS.SSS] ERROR 000000000000 GLOBAL_SCOPE CustomConnectAgent.connectFailed() - Received signal from Perimeter due to fail to make connection with message [Could not complete connection to specified host]
[YYYY-MM-DD HH:MM:SS.SSS] ERROR 000000000000 GLOBAL_SCOPE CustomConnectAgent.connectFailed() - encountered error due to [Could not complete connection to specified host]
[YYYY-MM-DD HH:MM:SS.SSS] ERROR 000000000000 GLOBAL_SCOPE CustomConnectAgent.connectFailed() - Received signal from Perimeter due to fail to make connection with message [Could not complete connection to specified host]
[YYYY-MM-DD HH:MM:SS.SSS] ERROR 000000000000 GLOBAL_SCOPE CustomConnectAgent.connectFailed() - encountered error due to [Could not complete connection to specified host]
[YYYY-MM-DD HH:MM:SS.SSS] ERROR 000000000000 GLOBAL_SCOPE CustomConnectAgent.connectFailed() - Received signal from Perimeter due to fail to make connection with message [IOException Encountered]
[YYYY-MM-DD HH:MM:SS.SSS] ERROR 000000000000 GLOBAL_SCOPE CustomConnectAgent.connectFailed() - encountered error due to [IOException Encountered]
[YYYY-MM-DD HH:MM:SS.SSS] ERROR 000000000000 GLOBAL_SCOPE CustomConnectAgent.connectFailed() - Received signal from Perimeter due to fail to make connection with message [IOException Encountered]
[YYYY-MM-DD HH:MM:SS.SSS] ERROR 000000000000 GLOBAL_SCOPE CustomConnectAgent.connectFailed() - encountered error due to [IOException Encountered]
--- from the Perimeter.log:
[YYYY-MM-DD HH:MM:SS.SSS] ERROR 000000000000 GLOBAL_SCOPE Connection connect[0.0.0.0/0.0.0.0:0=>/123.45.67.89:5555] closed due to CloseCode.COULD_NOT_CONNECT
[YYYY-MM-DD HH:MM:SS.SSS] ERROR 000000000000 GLOBAL_SCOPE A ByteBuffer was garbage collected.
[YYYY-MM-DD HH:MM:SS.SSS] ERROR 000000000000 GLOBAL_SCOPE A ByteBuffer was garbage collected.
[YYYY-MM-DD HH:MM:SS.SSS] ERROR 000000000000 GLOBAL_SCOPE Connection connect[0.0.0.0/0.0.0.0:0=>/123.45.67.89:5555] closed due to CloseCode.COULD_NOT_CONNECT
[YYYY-MM-DD HH:MM:SS.SSS] ERROR 000000000000 GLOBAL_SCOPE A ByteBuffer was garbage collected.
[YYYY-MM-DD HH:MM:SS.SSS] ERROR 000000000000 GLOBAL_SCOPE Connection connect[0.0.0.0/0.0.0.0:0=>/123.45.67.89:5555] closed due to CloseCode.COULD_NOT_CONNECT
[YYYY-MM-DD HH:MM:SS.SSS] ERROR 000000000000 GLOBAL_SCOPE A ByteBuffer was garbage collected.
--- from the Pslogger.log(from remote DMZ PS):
[YYYY-MM-DD HH:MM:SS,SSS] ALWAYS PhysicalConnectionManager connections: active: 0, listening: 1, loopback: 0
[YYYY-MM-DD HH:MM:SS,SSS] ALWAYS PhysicalConnectionManager connections: active: 0, listening: 1, loopback: 0
[YYYY-MM-DD HH:MM:SS,SSS] ALWAYS PhysicalConnectionManager connections: active: 0, listening: 1, loopback: 0
[YYYY-MM-DD HH:MM:SS,SSS] ALWAYS PhysicalConnectionManager connections: active: 0, listening: 1, loopback: 0
[YYYY-MM-DD HH:MM:SS,SSS] ALWAYS PhysicalConnectionManager connections: active: 0, listening: 1, loopback: 0
[YYYY-MM-DD HH:MM:SS,SSS] ALWAYS PhysicalConnectionManager connections: active: 0, listening: 1, loopback: 0
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Historical Number
NFX3693
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Document Information
Modified date:
16 June 2018
UID
swg21560380