IBM Support

HTTP Error code 404 JSPG0036E when trying to login to Maximo

Troubleshooting


Problem

The error message is: JSPG0036E: Failed to find resource /maximo/webclient/login/login.jsp

Symptom

JSP Processing Error. HTTP Error Code: 404. The error message is: JSPG0036E: Failed to find resource /maximo/webclient/login/login.jsp

Diagnosing The Problem

Login to the WebSphere console, expand All applications, click on the application "MaximoUI" for example, then click Virtual Host, you will then be able to see which virtual host the web modules are mapped to.

Resolving The Problem

This error occurs when the modules are mapped to the incorrect Virtual Host, uninstall the application and redeploy once again and this time map the modules to the correct Virtual Host, restart and the error will be gone.

[{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF025","label":"Platform Independent"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"7.5","Edition":"","Line of Business":{"code":"LOB02","label":"AI Applications"}},{"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}},{"Product":{"code":"SSWK4A","label":"Maximo Asset Management Essentials"},"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB02","label":"AI Applications"}}]

Document Information

Modified date:
17 June 2018

UID

swg21966844