IBM Support

"HTTP Error 500.19 - Internal Server Error...related configuration data for the page is invalid" when launching Cognos Connection

Troubleshooting


Problem

User launches Cognos Connection (for example http://servername/ibmcognos). User receives error message.

Symptom

Server Error

Internet Information Services 7.0

Error Summary
HTTP Error 500.19 - Internal Server Error
The requested page cannot be accessed because the related configuration data for the page is invalid. Detailed Error InformationModule IIS Web Core
Notification BeginRequest
Handler Not yet determined
Error Code 0x8007000d
Config Error Configuration file is not well-formed XML
Config File \\?\C:\Program Files\ibm\cognos\c10\cgi-bin\web.config
Requested URL http://servername:80/ibmcognos/cgi-bin/cognos.cgi?b_action=xts.run&m=portal/main.xts&startwel=yes
Physical Path C:\Program Files\ibm\cognos\c10\cgi-bin\cognos.cgi
Logon Method Not yet determined
Logon User Not yet determined
Config Source
4: <handlers>
5: <add name="cgi-bin" path="*.cgi" verb="*" modules="CgiModule" resourceType="Unspecified" allowPathInfo=�true�/>
6: </handlers>
Links and More Information

This error occurs when there is a problem reading the configuration file for the Web server or Web application. In some cases, the event logs may contain more information about what caused this error.

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1;8.5","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg21500421

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