"HTTP Error 500.19 - Internal Server Error ... Cannot read configuration file due to insufficient permissions" when launch Cognos Connection

Troubleshooting

Problem

User launches Cognos Connection (URL: servername/ibmcognos). An error appears.

Symptom

HTTP Error 500.19 - Internal Server Error
The requested page cannot be accessed because the related configuration data for the page is invalid.Detailed Error Information:
Module IIS Web Core
Notification BeginRequest
Handler Not yet determined
Error Code 0x80070005
Config Error Cannot read configuration file due to insufficient permissions
Config File \\?\f:\Program Files\ibm\cognos\ccr_64\webcontent\web.config
Requested URL http ://servername:80/ibmcognos/
Physical Path f:\Program Files\ibm\cognos\ccr_64\webcontent\
Logon Method Not yet determined
Logon User Not yet determined
Config Source:
-1:
0:
More Information:
This error occurs when there is a problem reading the configuration file for the Web server or Web application. In some cases, the event logs may contain more information about what caused this error.
View more information »

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
IBM Cognos Controller

Software version:
10.2.1

Operating system(s):
Windows

Document number:
294513

Modified date:
08 May 2025

UID

swg22000494

IBM Support

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