IBM Support

"HTTP Error 404.0 - Not Found" inside 'Controller Configuration' (or launching client) caused by using wrong Report Server value

Troubleshooting


Problem

Administrator launches Controller Configuration, and opens section 'Report Server'. Administrator makes changes (or attempts to test configuration). An error appears. A similar error appears if a user tries to launch Controller client.

Symptom

Controller Configuration:


    HTTP Error 404.0 - Not Found
    The resource you are looking for has been removed, had its name changed, or is temporarily unavailable.
    MapRequestHandler
    0x800700002

Controller Client:

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
IBM Cognos Controller

Software version:
10.3.1

Operating system(s):
Windows

Document number:
301625

Modified date:
08 May 2025

UID

swg22011797

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