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HTTP 6.1 service fails to start and Error Code 1 returned on Windows

Troubleshooting


Problem

This technote explains how to resolve an issue that can occur where the IBM Rational Change Management (CM) Server HTTP 6.1 Service fails to start on Microsoft Windows 2000, 2003, 2008 and 2008 R2 systems and returns Error Code 1.

Symptom

CM Server HTTP 6.1 Service fails to start on a Windows 2003 x64 bit system.


Application Event log error: The Apache service named reported the following error:


>>> Syntax error on line 45 of C:/Program Files (x86)/IBM/RationalSDLC/common/IHS/conf/httpd.conf:     .

Apache errors exist in the application event log pointing to the httpd.conf file location in
\Program Files (x86)\IBM\RationalSDLC\common\IHS\conf\httpd.conf

Initial error will report:

ServerRoot must be a valid directory

[{"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"CM Server","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.1;7.1.0.1;7.1.0.2;7.1.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"CM Server","Platform":[{"code":"","label":""}],"Version":"7.1;7.1.0.1;7.1.0.2;7.1.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
19 February 2019

UID

swg21422135

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