Troubleshooting
Problem
HTTP 500 javax.servlet.ServletException error when logging into Cognos Connection
Symptom
HTTP Status 500 -
type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
javax.servlet.ServletException at com.cognos.pogo.transport.PogoServlet.processRequest(PogoServlet.java:257) at com.cognos.pogo.transport.PogoServlet.doGet(PogoServlet.java:483) at javax.servlet.http.HttpServlet.service(HttpServlet.java:740).....root cause
java.lang.NullPointerException at java.lang.String.indexOf(Unknown Source) at java.lang.String.indexOf(Unknown Source) at com.cognos.xts.ext.XTSExt.decodeCCSession(XTSExt.java:865)....Apache Tomcat/4.1.27
[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Framework Manager","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"10.1;10.2;10.2.1;10.2.2;8.4.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
07 May 2025
UID
swg21339262