Troubleshooting
Problem
You may experience the following error message in Cognos Connection: HTTP Status 500 type: Exception report description: javax.servlet.ServletException: Servlet execution threw an exception root cause java.lang.OutOfMemory java.lang.StringBuffer.ensureCapacityImpl(StringBuffer.java:335) java.lang.StringBuffer.append(StringBuffer.java:201) java.io.StringWriter.Write(StringWriter.java)
[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"10.2.1;10.2;10.1.1;10.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
Cognos Business Intelligence
Software version:
10.2.1, 10.2, 10.1.1, 10.1
Operating system(s):
AIX, HP-UX, Linux, Solaris, Windows
Document number:
525483
Modified date:
08 May 2025
UID
swg21695699
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