IBM Support

"HTTP 500 Internal Server Error" when launching Cognos Connection

Troubleshooting


Problem

User launches Cognos Connection (URL: servername/cognos8). User receives error message.

Symptom

English:

Error contains the text:


    HTTP 500 Internal Server Error

Russian:

    Веб-узел не может отобразить страницу
    HTTP 500
    Возможные причины:
    •Веб-узел находится в состоянии обслуживания.
    •Программа веб-узла содержит ошибку.

    Попробуйте сделать следующее:
    Обновите страницу.

    Перейдите на предыдущую страницу.

    Подробнее

    Эта ошибка (HTTP 500 Internal Server Error) означает, что на веб-узле произошла внутренняя ошибка, которая не позволяет отобразить веб-страницу.

    Дополнительные сведения об ошибках HTTP можно найти в справке.

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1;8.5;8.4;8.3;8.2;8.1MR1;8.1","Edition":"Edition Independent","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Install and Config","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.4.1;8.4;8.3;8.2;8.1","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
13 January 2026

UID

swg21426998

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