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HTTP 403 Forbidden Error message when accessing Cognos Anlaytics 11.0.4 or higher via gateway URL with IIS server

Troubleshooting


Problem

403 Forbidden Message appear when user first time to set up for Cognos optional gateway with IIS server and accessing Cognos Analytics via gateway url

Symptom

HTTP 403 forbidden with no Icon for Team content or Report in Cognos Analytics

Cause

IIS Application User for Cognos Analytics does not have full permission to access Cognos Analytics folder and files

Environment

window

Resolving The Problem

Ensure the application pool has file system access to Cognos Analytics folder

Example: ca, application pool name.



1. Open window explorer for properties of Cognos Analytics installation location
2. Select Security tab and Edit for user name



3. Add application name "ca"

From this location: Server location

Enter the object name to select: IIS APPPOOL\ca



4. Add "ca" user name and provide permissions for ca as "Full control"

[{"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Administration and Configuration v11x","Platform":[{"code":"PF033","label":"Windows"}],"Version":"11.0","Edition":"All Editions","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
15 June 2018

UID

swg22002090