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HTTP 400 Bad Request: server to server communication fails when system clocks are not synchronized

Troubleshooting


Problem

This technote provides information to help troubleshoot an issue that can occur when you execute an action which invokes communication (OAuth calls) between IBM Rational Team Concert and other IBM Rational Jazz based servers which results in an error, HTTP 400 Bad Request.

Symptom


The problem can manifest itself in different ways depending on the use case.

  • When adding a link to a project area on a different server, the action fails with a message:

    Error fetching remote data

  • When opening the 'users' page in IBM Rational Change and Configuration Management (CCM), IBM Rational Quality Manager (RQM) or IBM Rational Jazz Team Server (JTS), it displays:

    Bad Request

    The same error displays when viewing a user's profile.

  • When navigating to the 'source control' > 'stream' page of any projects in the CCM application, it shows a message indicating that the user does not have a required license to run the operation.

  • When running the repotools-<app> resumeindex command, it fails. The following error is found in the repotools-<app>_resumeindex.log:
    com.ibm.team.repository.common.PermissionDeniedException: CRJAZ0097I The request for the URL "/ccm/indexing?action=resume" was denied. The status is "Forbidden".

[{"Product":{"code":"SSUC3U","label":"IBM Engineering Workflow Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Team Server","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"2.0;2.0.0.1;2.0.0.2;3.0;3.0.1;3.0.1.1;3.0.1.2;3.0.1.3;3.0.1.4;3.0.1.5;4.0;4.0.0.1;4.0.0.2;4.0.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
16 June 2018

UID

swg21391597

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